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GRATIS från fast telefon 020 160 5930/Från mobil 0851 761 618Samtal till 020 16 05 930 är inte gratis från mobiltelefon. Samtalsavgifterna kan variera. Normal samtalstaxa Mån-fre kl 08.00-22.00 Lör-sön kl 09.00-22.00
"Bästa läget!"Betygsatt av en Hotels.com-gäst maj 7, 2012
Bästa läge, bra rum med kök, trevlig personal, inget att klaga på. Går låna solstolar ner till stranden. Det tillkommer en resortavgift som man får betala på plats, det får man i stort sett på alla hotell. Det är för handukar, städ mm. Detta måste man betala, surt men inget man kan komma undan, Enda negativa.
"Hotellet har bra läge till shopping och bad"Betygsatt av en Hotels.com-gäst maj 7, 2012
Stort tyst och fint rum men lite tråkig utsikt mot bakgård.
Betygsatt av en Hotels.com-gäst maj 7, 2012
Gästen lämnade inga kommentarer.
"Mycket bra."Betygsatt av en Hotels.com-gäst maj 6, 2012
Mycket bra hotell. Ligger ca 30min buss från Southbeach. Ligger i det finare området Bay Island. Trevlig personal. Enda negativa är deras kuddar som är stenhårda och höga så man får nackspärr.
Betygsatt av en Hotels.com-gäst maj 5, 2012
Gästen lämnade inga kommentarer.
Läge.
Marco Polo Beach Resort Ramada Plaza ligger på stranden i Sunny Isles Beach (Miami Beach), nära Aventura Mall, Gulfstream Park och Oleta River State Park. Andra sevärdheter i området inkluderar Haulover Park Marina och The ArtsPark at Young Circle.
Egenskaper för semesteranläggningen.
Marco Polo Beach Resort Ramada Plaza har utomhuspool, ångrum och bastu. Denna anläggning har 3 stjärnor samt har affärsinriktade bekvämligheter, inklusive företagscenter och ljud- och videoanläggning. Denna anläggning vid stranden erbjuder restaurang och bar/lounge. Gästerna serveras kostnadsfri frukost varje morgon. Personalen kan hjälpa till med cateringtjänster och bokning av guidade turer. Ytterligare bekvämligheter omfattar barnpool, fitnessanläggning och reception med concierge. Mot en tilläggsavgift har gäster tillgång till flygplatstransport tur/retur enligt tidtabell. Parkeringsplats för gäster finns mot tilläggsavgift. Det här är en rökfri fastighet.
Rum.
De 250 luftkonditionerade gästrummen på Marco Polo Beach Resort Ramada Plaza har värdeförvaringsskåp och kostnadsfria dagstidningar. Rummen har trådlös Internetanslutning. Tv:n har kabelpremiumkanaler. Alla boenden har direkttelefon med telefonsvarare. Badrummen har dusch/badkar i ett, hårtork och kostnadsfria toalettsaker.
Alla enheter har kylskåp och kaffe- och tebryggare. Ytterligare bekvämligheter inkluderar strykjärn/strykbräda och klockradio. Dessutom finns bland annat följande tillgängligt på begäran: mikrovågsugn och väckning. Städning erbjuds dagligen. Alla rum på Marco Polo Beach Resort Ramada Plaza är rökfria.
Avgifter för extra personer kan tillkomma och variera från hotell till hotell.
Statligt utfärdat foto-ID och kreditkort eller kontantdeposition krävs vid incheckning för avgiftsbelagd service.
Möjligheten att tillmötesgå speciella önskemål beror på tillgänglighet vid incheckning och dessa kan innebära ytterligare avgifter. Speciella önskemål kan inte garanteras.
På det här hotellet finns det inga alternativ för tillgänglighetsanpassning. Välj ett annat hotell om du vill boka ett rum med alternativ för tillgänglighetsanpassning.
Marco Polo Ramada Plaza Beach Resort har en gratis kontinental frukostbuffé för upp till två gäster per rum varje morgon. Upp till två barn som är 12 år eller yngre per rum äter utan extra kostnad. I buffén ingår bakverk, flingor, frukt, kaffe, te och juice.
Poolside Café and Bar - På lunch- och middagsmenyn finns hamburgare, sallader, smörgåsar, varmkorv, snacks och tropiska drinkar.
Pizza Bianco - Italiensk mat såsom pizza, pasta m.m. Öppen från sen morgon tills sent på kvällen.
The Lounge - Bar- och piano-lounge som serverar aptitretare, snacks och kalla drycker från sen eftermiddag till sen kväll. Levande musik på helgerna.
Rumservice - Tillgänglig från tidig morgon tills sent på kvällen.
Observera: Under påsken, 5-15 april 2012, är alla matställen på hotellet stängda.
Utomhuspool och barnpool finns på området. Andra fritidsanläggningar inkluderar bastu, ångrum och fitnessanläggning.
Fritidsaktiviteterna nedan finns antingen tillgängliga på platsen eller i närheten. Avgifter kan tillkomma.
Vissa fastigheter har avgifter för bekvämligheter eller tjänster som tas ut även om du inte använder dem. Statliga avgifter eller skatter kan också tas ut när du checkar in eller ut. Denna fastighet har meddelat oss att de tar betalt för följande:
Vi har inkluderat alla avgifter som fastigheten har meddelat oss om. Avgifter kan emellertid variera, exempelvis beroende på vistelsens längd och det rum du bokar.
Följande avgifter och depositioner debiteras av hotellet/fastigheten vid köp av tjänsten, incheckning eller utcheckning.
Listan ovan kanske inte är fullständig. Avgifter och depositioner kanske inte inkluderar skatt och kan komma att ändras.
During Passover, April 5 - 15, 2012, all hotel food outlets will be closed except for the Italian Pizza Restaurant.
Avgifter för extra personer kan tillkomma och variera från hotell till hotell.
Statligt utfärdat foto-ID och kreditkort eller kontantdeposition krävs vid incheckning för avgiftsbelagd service.
Möjligheten att tillmötesgå speciella önskemål beror på tillgänglighet vid incheckning och dessa kan innebära ytterligare avgifter. Speciella önskemål kan inte garanteras.
Miami Beach är södra Floridas egen lekplats med vackra sandstränder, pulserande nattliv och exklusiv shopping. Besökare kan koppla av vid havet, slå sig ned på en uteservering för kulinariska fröjder från hela världen eller gå på upptäcktsfärd i boutiquerna. Den 11 kilometer långa stranden är perfekt för barnfamiljer. Den omgärdas av strandpromenaden som lämpar sig utmärkt för löpning och rullskridskoåkning.
Visa alla hotell i Sunny Isles Beach"Hyffsat hotell"
Vi boka ett rum för 3 vuxna och fick välja storlek på 3 sängar. När vi kom dit var det så klart bara 2 sängar på rummet. Gick direkt ner till receptionen och klaga och visa bokningen, först sa de att de inte har några rum med 3 sängar men efter lite tjat ställde de in en extra säng. $10 extra service fee / dag som är i stort sett tvingande. $18 för […] valet-parkering / dag Väldigt otrevlig/uttråkad frukostpersonal, all annan personal inkl. poolpersonalen var väldigt trevliga! Bra service vid poolen och helt okej mat. Pizzerian i källaren gjorde grymma pizzor! Frukosten var ganska dålig men den funka. Vill man ha ett hyffsat billigt hotell å inte är så kräsen funkar det annars bör man ta ett annat. Läs mer
"Mycket slitet"
Detta hotel är i stort behov av renovering men läget är bra.
"Marco Polo Beach Resort Ramada Plaza"
Bra läge och bra pris
Gästen lämnade inga kommentarer.
"En meter från havet"
Ligger på norra Miami Beach som är lite lugnare men perfekt för den som vill ha bra service och bo precis vid havet med pool och gym vid vattnet. Inte jätte ära till affärer dock.
"Marco Polo i Miami- Intill shoppingmecka"
Vi var 6 personer i tre generationer som hade en underbar vecka på hotellet. Bra poolområde och service från concierge. Våra rum var fräscha och sängarna stora och bekväma. Låg 2km från största shoppingcentet i Florida. En del av personalen borde snarast sättas på en charmskola
"marc Opolo-Bra läge"
Hotellet med bästa läget, nära till, mat, shopping och ligger direkt på stranden. Tyvärr borde personalen lära sig lite mer att vara trevliga och mer serviceinriktade. Rummen var stora - inget fel på.
"Smutsigt men bra läge vid standen o nära shopping"
Gästen lämnade inga kommentarer.
Gästen lämnade inga kommentarer.
"Overpriced and poor service and cleanliness"
Overprices, bad service and not very clean at all. Way to outdated!
I was disappointed about my stay at this hotel since I was not aware and I was not informed about the high parking prices, plus the weather was horrible. Did not get to enjoy my stay at the hotel at all.
Thank you for leaving a comment on your recent visit to our resort. Our valet fee is $18 daily for unlimited access, all fees are published on the internet and you may have overlooked this. Every guest’s comfort is important to us; we value your feedback and hope you appreciate the attention paid to your concerns.
1 svar från Marco Polo Beach Resort Ramada PlazaI dont like when people who park my car wait very obvious for me to give them tips. They look in my hand when i leave my car and when i picked up my car. They give me dirty look if I dont give them tips. I dont have to. I pay them when I picked up car. If it was twice a day I pay 2 times not 4. It is enoupfor us to pay 18 dol. a day. for parking. But […] overall stay was pleasant. Läs mer
We appreciate your taking the time to leave a comment on your recent stay. We are disappointed to read that you encountered some challenges with the valet staff during your visit. We have shared your notes with the valet management team who was equally dissatisfied with the news. The valet team has since held a refresher meeting to review our resort’s commitment to customer service. Again, thank you for visiting our resort and for leaving a note regarding your experience.
1 svar från Marco Polo Beach Resort Ramada Plaza"Worst place Period"
Enough said
Thank you so much for taking the time to leave a comment on your recent stay at our resort. We are disappointed to learn that there many have been some aspects of your stay which fell short of our expectation and wished you had approached our management team for immediate address. We are always appreciative when our customers leave feedback on their stay; we hope that you will consider returning to our resort in the future, as we would love an opportunity to regain your confidence.
1 svar från Marco Polo Beach Resort Ramada Plaza"Marco Polo BEACH RESORT"
I'll start right off with the CONS... The only cons we had was we were assigned to the wrong room & the room was a mess, but they gave us a much better room; the day of check-out, the toilet didn't flush well & caused a flood in the room, but the hotel has such an amazing staff & they took care of everything. Now to the PROS... In all of my stays at […] different hotels, Marco Polo Beach Resort has earned a top spot! If you're going to Miami for the beach, MPBR is the perfect place to stay at! You step out to the pool area & the beach is right there; the resort is LITERALLY on the beach! I wish we would've stayed here for more than 1 night, but the enjoyment we got from one night is enough to make us keep coming back in the future! Also, the price of the room we paid for the weekend we stayed... BEST DEAL IN MIAMI! Do not hesitate to book a room here; you'll be pleasantly surprised with this place. I can't wait to come back! :) Läs mer
We are pleased to read that you enjoyed our oceanfront setting and that you were satisfied with the service and our competitive pricing. We are also pleased that our amazing staff was able to relocate you to another room after the flood in your room. Once again, thank you for leaving a comment and we look forward to hosting you on your next visit.
1 svar från Marco Polo Beach Resort Ramada Plaza"Awesome stay"
We enjoyed our stay and with the upgraded room was a real treat. We will be back. Tell the staff job well done.
Thank you for choosing Ramada Plaza Marco Polo Beach Resort, a family friendly resort. We are happy to read that you enjoyed the dedication of our staff as much as we do. Thank you choosing the Ramada Plaza Marco Polo Beach Resort and we look forward to rendering an exceptional vacation on your next stay.
1 svar från Marco Polo Beach Resort Ramada PlazaGästen lämnade inga kommentarer.
"marco polo ramada"
Gästen lämnade inga kommentarer.
"Confusing Info when booking"
Marco Polo - Ramada (Miami) - good location, facilities - OK. Problems: when I booked, the website did not inform me on resort charges ($10 per day), though said 'taxes and resort fees included'. I'd prefer to know all my charges in advance when I do booking, not when I arrive to the hotel. Also, the last day before Passover, the continental breakfest […] included only cerial and frutes, no bread, no eggs, no cheese... The website warn that food outlets are closed before Passover, but, in my opinion, the hotel should provide continental breakfest, if it's included in the price. BR, Alex Läs mer
We appreciate your leaving feedback on your recent stay at our oceanfront family friendly resort located in the quiet upscale Sunny Isles Beach neighborhood. Our taxes and fees are published on the internet and you may have overlooked this. We diligently inform guest in advance of the closure of all of our restaurants during Passover. Our resort offers a complimentary breakfast to our guests each morning and this is appreciated by our many repeat guests and sets our property apart from other resorts in the area. Every guest's comfort is important to us; we value your feedback and hope you appreciate our efforts in handling your concerns.
1 svar från Marco Polo Beach Resort Ramada Plaza"Never again!"
This hotel was nothing it claimed to be. Our room was fit for perhaps drunken spring breakers. It smelled musty and was not clean. I complained and we were transferred to a room that was at least clean. The entire hotel smelled a bit like hair permanent. The "continental breakfast" was a joke, from stale bread and generic everything. I will never stay […] at this hotel again nor would I recommend it to others. Läs mer
Thank you for posting a comment on your recent visit to our resort. We are disappointed though to read that you faced some challenges during your stay. Your note regarding the coffee was shared with our Director of Housekeeping and our Food and Beverage management teams. Once again, thank you for leaving feedback and we hope you appreciate our attention to our areas of opportunity and hope you decide to give us another chance to regain your confidence.
1 svar från Marco Polo Beach Resort Ramada Plaza"Marco Polo"
We stayed at the Marco Polo for only 1 night upon returning from a cruise. They were able to accomodate us and checked us in very early which was extremely helpful since we were travelling with 2 young children. Our room was very large and had a nice kitchenette. We were pleasantly surprised because there was a lot of renovating going on in the lobby […] / lower levels. It is in a very nice neighborhood with many restaurants / shops in walking distance. The concierge/bellman were really helpful. Läs mer
Thank you for choosing the Ramada Plaza Marco Polo Beach Resort and for leaving a review. Our staff is delighted to read that you enjoyed the services of our hotel personnel and the property updates as much as we do. Our resort has many room categories to choose from and our rooms with kitchenette are a favorite of families. We know you have many options and we would be honored to welcome you and your family again should you decide to visit our resort on your next visit to the Miami Beach area.
1 svar från Marco Polo Beach Resort Ramada Plaza"OK if price is acceptable"
The hotel is, comparable with other hotels in Miami, Beach very good.. The Music on the Poolside is terrible - Techno Bronx House etc. - nothing for people over 30. The staff on the Registration Welcome Desk is not very friendly and slow. Sometimes we waited for the Car (Valet Service) until 35 minutes - a problem if you have appointments. But over […] all a nice older hotel. Läs mer
Thank you for leaving a comment on your recent stay at our resort. We are disappointed to read that some aspects of your stay were not as perfect as our management team would have liked. We have copied our Food and Beverage team on your notes and we have also passed your comments along to our Rooms Division department for follow up. Again, thank you for visiting our resort and for leaving a note regarding your experience. We hope to host you again in the near future at the Ramada Plaza Marco Polo Beach Resort.
1 svar från Marco Polo Beach Resort Ramada PlazaGästen lämnade inga kommentarer.
"Marco Polo Hotel1902 Collins Ave - N Miami Beach"
The air conditioning sounded like a lawn mower with very poor maintenance. The breakfast tray and all its smells of onions was not collected from our room until we returned to the room at 10pm when we placed the tray in the corridor. It was still there at 9am in the morning.
Thank you for leaving a comment on your recent stay at our oceanfront family friendly resort located in the safe upscale neighborhood of Sunny Isles Beach. We are disappointed to read that you encountered a few challenges while vacationing with us. I have shared your concerns with our Food and Beverage department as well as the Housekeeping department for follow up. Every guest’s comfort is important to us; we value your feedback and hope you appreciate our efforts in handling your concerns.
1 svar från Marco Polo Beach Resort Ramada Plaza":( bed bug bites"
All was fine and do-able until my roommate and I came back home, after a week stay, and bed bug bites began to appear. We're 100% sure this is where they came from because it takes up to 9days for symptoms to appear and the day we were leaving my roommate had an actual bug in her bed; unfortunately we had no idea that it was a bed bug until we returned […] home:( nice workers #thatisall Läs mer
"Nice pool personnel"
The bed was very comfortable. The hotel personnel were nice. The dinner service was awful. Way to expensive. The pizza was delicious...I wish they would have let me know 18.00 for parking. And 18.00 for valet.
We appreciate your taking the time to leave a comment on your recent stay at our resort. Our staff is delighted to read that you enjoyed the services of our hotel personnel and comfortable bedding as much as we do. The valet parking fee of $18 is published on the web; the fee allows unlimited access to your vehicle. Our Food and Beverage management team was copied on your notes regarding the pricing and service of your dinning experience. We know you have many options and we do hope that you decide to visit our resort the next time you are in the Miami Beach area.
1 svar från Marco Polo Beach Resort Ramada Plaza"Watch out for hidden fees at Marco Polo"
There were additional fees that showed up when we checked in. Towel fees were one. The windows were filthy. I would not recommend staying here.
Thank you for posting a comment on your recent visit to our hotel. Our pricing is very competitive for the area and all of our fees are published on the internet. Chairs, umbrellas and towels on the pool deck are part of the resort fee. Services provided on the beach are managed by an outside company and the pool personnel instructions the patrons prior to issuing the amenities. Once again, thank you for leaving helpful feedback and we hope to host you on your next visit to the area.
1 svar från Marco Polo Beach Resort Ramada PlazaGästen lämnade inga kommentarer.
Shower leaked all night after attemped repair. AC gave out during nite. Retrival of valet parking at 7:45 Am took 30 minutes with onlly 2 ahead of me..Staff nice.
Thank you for choosing our family friendly oceanfront resort on your most recent visit to the Miami Beach area. Thank you for noting the warm hospitality of our staff. We wished that all aspects of your stay were as favorable as we would have all liked. A copy of your concern was shared with the guest relations and maintenance departments. Our valet management team was copied on your notes regarding the wait period for your vehicle. Once again, thank you for leaving feedback and we hope you appreciate the efforts made to make your future stay with us a memorable one.
1 svar från Marco Polo Beach Resort Ramada Plaza"hotel very goog location friendly staff"
Hotel is good staff are friendly. Hotel is old and you can feel and smell it. The pool is good not heated though. It wascold. The beach location is the best. Close to every thing you would need. The breakfirst isnot thatgreat. I would stay here again.
"Distant location"
Took almoust 45 minutes by bus to south beach! Not European-quality hotel, poor breakfast (not a single vegetable or piece of cold cuts or cheese).
"Howling windows"
Wall to wall windows offer a great albeit smeared. IWW of the ocean but the windows leaked so bad they whistled and howled with the wind all night. Yes the wind was blowing but not like the gale force that it sounded like. Slept sporadically. Gritty floors. Red mold stains (I refuse to assume it was blood) were scattered around the bathroom walls and […] floor. As to the staff, it wasn't their job to help us (apparently). Breakfast buffet was so bad (and non accomadating for gluten and lactose conditions) that we didn't stay beyond 8am. No bedbugs in our bed anyway). Läs mer
Thank you for posting a comment on your recent visit to our resort. Our Director of Housekeeping was copied on your notes regarding the condition of the windows, floors. Our Rooms Division team was also copied on your notes regarding the guest service level rendered. Our Food and Beverage Manager has received a copy of your notes and is reviewing our menu offerings. Once again, thank you for leaving feedback and we hope you appreciate our attention to our areas of opportunity and hope you decide to give us an opportunity to regain your confidence.
1 svar från Marco Polo Beach Resort Ramada Plaza"Not a Resort but on the beach"
The Marco Polo can be a noisy place. the walls between the rooms will transmit sound clearly. The large pool is heated but I could not swim laps even when I was the only swimmer in the pool. The pool is devided with a rope. Public places such as Lobby, restaurant and night club decore are frozen in the 1950's. But I like the place and I will return. […] Parking is not free and was added to my bill. Läs mer
"Service"
The hotel help was outstanding and very resourceful as for as giving me as a springbreaker. A mother of two teenage boys we had an experience that we would never forget. Everyone was very friendly.
Gästen lämnade inga kommentarer.
"Bad Service"
The front desk staff needs a major refresher course in customer service. 3 staff members were helping two people (one was probably being trained) however I had to wait 10-15 minutes just to get my key recoded. Additionally, there was a fire alarm on my floor-had to go down 11 flights of stairs only to find out that it was a drill/error. No apologies […] or explanations. For what I was charged to stay here-no way and never again. Läs mer
Thank you for leaving a comment on your recent visit to our resort. We do apologize for the delay you experienced during check in, this was addressed in a department meeting as an opportunity. We have recently completed a complete test of our fire alarm system, however, announcements were made that a test is been carried out. Every guest's comfort is important to us; we value your feedback and hope you appreciate the attention paid to your concerns. Again, thank you for visiting our resort and for leaving a note regarding your experience.
1 svar från Marco Polo Beach Resort Ramada Plaza"Believe It 30 Years Old T.V"
Are you kidding me? those rooms need a realy new make over A..C. SOO NOICE have a big leak have to put some towels on the floor so I don fell CANT, GET TO SLEEP. AND TO TOP OF ALL THIS HIDEN PRICES ONCE I REGISTER IN.
We appreciate your taking the time to leave a comment on your recent stay. We are disappointed to read that your encountered some challenges during your visit. We wished you had approached a member of management while you were on property; we would have gladly relocated you to another room based on availability. All of our fees are published on the internet and explained to each guests at check in. Nevertheless, every guests comfort is important to us and hope you appreciate the attention paid to your concerns. Again, thank you for visiting our resort and for leaving a note regarding your experience. We hope that you will consider returning to our resort in the future, as we would love an opportunity to regain your confidence.
1 svar från Marco Polo Beach Resort Ramada Plaza"Ramada Marco Polo"
The worst stay that I had I would never send anyone to this hotel it was the worst experience of my life
"almost great"
Great spot needs alot of work lots of hidden charges and undelivered services Desk help are not well trained Valet great house keeping cheerfull Most staff had trouble. With english I wanted to like the place but would not stay again
"Great location and good hotel"
I stayed a week at this hotel and had a very pleasant experience. Staff was friendly and helpfull. Recently renovated so rooms and all facilities very nice and clean. Rooms have kitchenettes which is great if you have special diet, kids, or just want the option not to eat out all the time. There is a charge for parking which has become the norm in these […] hotels but the good thing is that if you have guests they can park all day for only $8. Continental breakfast was ok. Great location on the beach and close to restaurants, shops, a big mall, etc. If you are Jewish and observant they have an Orthodox Synagogue right on the premises and many Kosher restaurants in the area. Läs mer
Thank you for leaving a comment on your recent stay at our family friendly oceanfront resort. We are pleased that you enjoyed your accommodation, beautiful ocean views, and the friendliness of our staff as much as we do. We have several room options and we are happy to read that you enjoyed your partial ocean view with kitchenette room which is requested by many families travelling with kids. You will be pleased to know that we have revised our daily complimentary breakfast by adding new hot items. As a special bonus, there is a Synagogue located on the lower lobby. Once again, thank you for leaving a comment on your recent stay and we hope to host you on future visits.
1 svar från Marco Polo Beach Resort Ramada PlazaGästen lämnade inga kommentarer.
"Smelly, Dirty, and GROSS Marco Polo Beach Resort"
My stay at this hotel was terrible from start to finish. When I first arrived the front desk staff did not greet at all in fact she didn't even acknowledge me until she was done doing whatever she was doing. Then when I got to my room I was disappointed that the room smelled very bad and the temperature was freezing cold and the thermometer would not […] change. After being there for a few minutes the maid showed up to clean the room and was very confused as to why I was checked in already, it was around 5:00 pm at this point. Then a couple hours later I got a phone call from the front desk saying the previous guest left something in the safe and they needed to come get it, which was fine if they would have just come up to the room and taken care of it but no they had me wait an addition 40 minutes before showing up to take care of that! The next morning I went down for the free breakfast. I have never seen anything like that before in all of my travels. The dining room was dirty, dingy, and just gross and there was no water for the guests and their version of breakfast was soggy and runny eggs and your choice of either toast or bagel with coffee. By far the worst experience. Will never go there again and encourage everyone else to find another hotel! Läs mer
We appreciate your leaving feedback on your recent stay at our oceanfront resort located in the upscale Sunny Isles Beach neighborhood. Our management team is disappointed to read that some aspects of your stay were not as memorable as we would have all liked. The Rooms Division Manager immediately addressed the issues in a department meeting where employees were reminded of our commitment to delivering a consistent quality of customer service. Also our Director of Housekeeping and our Food and Beverage Manager also held similar meetings with their staff. Please be assured that these teams have taken your concerns very seriously and plans are in motion to significantly improve the service renderings. Once again, thank you for leaving your feedback on your vacation with us; and we hope you decide to give our resort another visit as we would love an opportunity to regain your confidence.
1 svar från Marco Polo Beach Resort Ramada Plaza"Nice hotel but choose room carefully"
If you should stay at this hotel make sure you ask for a romm in the back of the hotel. We had a day early check in and our reserved room wasn't available. They put us in a room on the side of the hotel and the noise from the street was terrible. The windows are really thin a you hear everything. However the room in the rear of the hotel was nice and […] quiet. I would stay at this hotel again. Läs mer
"Would Avoid if Possible"
Hotel lobby, pool area and other common areas are okay and maintained; however, the rooms are majorly outdated, not so clean and have cheap bedding. There seemed to be an overwhelming musky odor throughout the entire floor I was on and through another three floors below mine. I only know this because none of the ice machines worked and I had to go […] through four floors to finally find one that did. Most of the staff was very good, helpful and or eager too. I booked this through Hotels.com do I tjought all was paid for except at time of check out I was given a bill for an adfitional amont for amenities and daily charge but yet I had not used anything other than just my room. At that point it wasn't the money but rather the principal of the matter. So whatever I saved by using Hotels.com I ended up giving it back at checkout. Only if I absolutely had to stay there again would I. If not I will play it safe and go to a Mariott. Läs mer
Thank you for taking the time to leave feedback on your recent stay at our resort. We are happy to read that you enjoyed the friendliness of our staff as much as we do. Our Director of Housekeeping was copied on your notes regarding the odor on the floors. You will be pleased to know that we are making many improvements to our common areas of which our management team is thrilled about and our future guests will be very delighted with the upgrades we are making. Our resort fee of $10 is very competitive for the area, and our fees are published on the web. In addition our front office agents are familiar with billing and would have happily handled any billing inquires you may have had at checkout. Every guest's experience is very significant to us and we hope you appreciate our interest in your concerns.
1 svar från Marco Polo Beach Resort Ramada Plazawould not recommend to my friends or any businesses to stay. our room had bugs in it. first night a bug crawled across my wifes kindle. saw a couple of more that evening. saw a older lady walking her dog on our floor. need to update rooms very badly. make them more modernized. service was subpar at best. couldnt get on the beach from pool deck. just […] at certain hours. needs a lot of TLC the hotel does! I will say that the best part of our stay was the big bed and nice matress. that was a plus. and the pizza place downstairs near the little shops was nice. i will say from the outside the hotel looks good. the inner part of the hotel needs to be moderized a bit more. Läs mer
"Hotel in Florida"
Waited in line for 20 minuts to check in; Waited in line 15 minutes to check out; Paid an exorbitant fee to make two long distance phone calls; Construction going on, very messy in areas. Charged $10 per day per room at check in for an entertainment fee, it did cover a limited breakfast buffet.
"Marco polo hotel"
I stayed there for new year vacation for 5 nights. The hotel has not been upgrade. outside has been recently painted. the windows are from 60's . The location is pretty good. the people attending tables at breakfast were not friendly .price of the rooms were OK. I really liked the big room we were in.
Thank you for leavingfeedback on your recent stay at our resort. We are disappointed to readthat some aspects of your stay were not as pleasant as we would have allliked. Your notes regarding the unfriendliness of the breakfast staff waspassed to the Food and Beverage manager who held a refresher course with theteam members. Our oceanfront resort wasbuilt in 1967 and had since undergone a major renovation. On your next visityou will be very pleased with the new carpets in the corridors and the Updatesto the Lounge in our lobby. Again, thank you forleaving your comment on your vacation with us as we use our customer feedbackin our daily decision process.
1 svar från Marco Polo Beach Resort Ramada PlazaGreat view and excellent staff
Thank you so muchfor leaving a good comment on your recent stay with us at the Ramada Plaza Marco Polo Beach Resort. We are delightedto read that you enjoyed the breath taking ocean views and courteousness of ourstaff as much as we do. Thank you for choosing our resort and we are lookingforward to rendering another great vacation soon.
1 svar från Marco Polo Beach Resort Ramada Plazawalking thru the lobby and hallways I was afraid as to what my room would look like being that they were under remodeling conditions. I was astonished to find a beautiful ,clean, modern room with a small kitchen. The breakfast in the morning was complimentary and the staff was gracious. I highly recommend this hotel especially for families wanting to […] vacation. Läs mer
Thank you so muchfor leaving a nice comment on your recent stay with us at the Ramada Plaza Marco Polo Beach Resort. Our oceanfrontresort is an ideal setting for a family vacation. We have many room choices andI am pleased that you enjoyed your room with kitchenette. Also we are delightedto read that you enjoyed the complimentary buffet breakfast which is a crowdfavorite. We are currentlyinstalling new carpets in the hallways. On your next visit you will be verypleased with the new carpets in the corridors. Once again, thank you for thekind comments and we hope to welcome you back to our resort.
1 svar från Marco Polo Beach Resort Ramada Plaza"Marco Polo Beach Resort Ramada Plaza"
We stayed at the resort for 1 night on the way down to Key Largo. The hotel staff was extremely friendly, gave out candy and mini muffins during Christmas break. The complimentary breakfast was well-staffed and maintained. We stayed in an ocean-front room, watching the sun rise from our balcony was an amazing start to our vacation. Would recommend this […] hotel to our friends and family. Läs mer
We know you had manychoices in accommodation and are pleased that you selected our resort. We are pleased to readthat you enjoyed our friendly staff; delicious complimentary breakfast andawesome ocean front rooms as much as we do. Thank you so much forrecommending our resort to your friends and family and we hope to host yourgroup on your next visit to the Miami Beach area.
1 svar från Marco Polo Beach Resort Ramada Plaza"excellent"
I was please with the service
We appreciate your takingthe time to leave a great comment on your recent vacation at the Ramada Plaza Marco Polo Beach Resort a family andpet friendly resort. We are pleased that youenjoyed the service at the resort and we hope to host again should you decideto visit the Miami Beacharea.
1 svar från Marco Polo Beach Resort Ramada PlazaKommentarer och betyg på denna sida är gästers och leverantörers subjektiva åsikter. De motsvarar eller speglar inte Hotel.coms åsikt. Varken Hotels.com eller parterna som har lämnat kommentarerna ska hållas ansvariga för skada av någon sort som har uppstått genom användning av de här kommentarerna.
