Hotell Oasis Sens Adults Only LGBT Friendly - All Inclusive - Cancun

We stayed for 3 days in feb. We chose this hotel because of it's claim to have a small golf course(par 3 pitch and putt) but when we arrived were told that the course was in their sister hotel which is off limits because of a spring break booking. Ok So i went to the bar . they have a whole array of sprits and stuff on show. I'm thinking "great " so […] later that evening we go to the bar and i ask for a johnny walker and coke" yes sir. but you have to pay for it" " but i'm all inclusive.... " to which i'm told , that that ONLY applies to all the stuff you can't see. So everything you see you have to pay for.. deep breath. ok I'll live with it. So next day I ask the bar tender" Is there anywhere i can watch the match Barcelona v Milan...."yes sir there is 2 tv's in the coffeebar". great ..so i go to the coffee bar and i'm told "sorry sir but you are not allowed in here" .. "but i'm alll inclusive". "yes sir but you are NOT VIP all inclusive"..so i was givin the choice of buying a massive vip upgrade or watching the match in my room. happy holidays...so that evening we go to the Italian restaurant in the hotel for a meal.... very friendly shown to the table where there is a bottle of wine already on the table....Nice ..."will this wine be ok or would you like something else" " no thanks this looks fine" ...."should we charge your room or are you paying tonight ".." BUT I'M ALL-INCLUSIVE "."no sir not for our premium wine selection". so don't put it on my table. Läs mer

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Helt ok hotell men väldigt svårt för en glutenallergiker då få alternativ fanns och personalen hade svårt att förstå detta. Rummet var fint med en skön kingsize säng men luktade tyvärr stark av mögel. Servicen var blandad, har hart mycket bättre service på andra hotell i mexico. Maten var ok över lag och goda drinkar men vinet som serverades smakade […] hemskt. Läs mer

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A lot of things could be a lot better at this place. Dont rent the "free" rental cars. I had so much trouble on returning it, trying to charge me for a silly thing on the tire. Its a bit from the city. The mexican rest is a waist of time. I really liked the Italian and the Bamuza something. Nice service at all the bars.

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Amazing hotel ! We been there 10 days and we didn't want to go. The service is the best!!

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I have stayed at a few resorts in Cancun and elsewhere; this one is above average. I appreciated that the resort is "LGBT-friendly" and booked it for this reason. There were a handful of gay couples, and we definitely felt welcome as two gay men. Kinky's, the nightclub, was a great time, and this is where the "LGBT friendly" really showed. There were […] primarily male (and a couple female) exotic dancers and a cabaret show led by an adorable gay emcee. Even the straight couples (which was most of the audience) had a blast. The food is really good - even the buffet. Only the Arabian restaurant disappointed, with bland food and the depressed, bordering on disgruntled, staff. The nightly shows were cute and fun but not magnificent, consisting of a handful of performers doing fire dancing or aquatic ballet or a Cirque du Soliel-style show for half an hour each night. The drinks were wildly inconsistent depending on the bar and the bartender; the bartenders could use some training. Most staff were incredibly friendly, but we consistently had problems with the front desk, who were rude on each occasion we visited it (not to mention having to wait almost 30 minutes to check in - a frustrating start to the holiday). The beach was beautiful - typical Cancun! - and the pools were nice, but there was a major lack of lounge chairs; they all seemed to be snatched up even before breakfast. All in all highly recommended; lost a star due to mediocre entertainment and some bad apples on staff. Läs mer

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Very nice hotel. Cool performances I'm the lobby. Slow service. Alright food. Great bartenders. It just was too quiet everywhere. The only bar open after 10 pm was the kinky club. Throughout the hallways and the hotel there was not any music and when most of the days we sat on the beach there was no music.

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Just got back this week. Hotel rooms are clean and nicely appointed. Not luxurious, but attractive. The service was very good, and staff are very friendly. The beach is awesome. The only negative thing I have to say is the food. The all you can eat restaurants are marginal. The Italian Rest is very good though. It's a quite resort, no kids running around […] and the pool area is very relaxed, almost too relaxed. The pool bar was empty the whole time we were there. water was too cold to enjoy. The Ocean was warmer than the pool. For the price, It's a good deal, and the accommodations are clean and styled very nicely. I would go back. Läs mer

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THE bad: The "VIP" experience is a scam. Upgraded mini bar means two cans of warm beer a sprite and two cokes in a refrigerator that goes down to maybe 55 degrees. The VIP lounge...you still had to pay eight bucks for a Captain and Coke. Even as VIP's we were told it was an extra 35 bucks to eat in the nice restaurant. The room felt like a prison cell […] with nothing on the walls...nothing. Just a huge mildew smelly room with white concrete walls and a hard smooth surface (read VERY slippery) floor. The "restaurants" were OK, but there are not 7 of them. The Wimpy's burger should have been called Grumpy's burger. When you ordered a burger (this "restaurant" consisted of hot dogs and hamburgers made on a panini grill), he would roll his eyes and make you one. The "chciken" restaurant consisted of chicken fingers, nuggets, and grilled chicken breast, uncooked fires (less than in a fast food restaurant's small) and because the waiter didn't speak english, he just guessed what you ordered and brought you whatever kind of chicken he felt like. The buffet was OK for breakfast, closed for lunch and pretty rough for dinner. the folks that worked in there were much friendlier, though. The good: The Mexican and Italian restaurants were nice and the pool, beach and views are super. Overall, it was a choice that the six of us made, and it was not the best choice. We could have stayed at a better resort without the "VIP" experience and probably should have. Läs mer

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All inclusive here isn't what you would expect as far as liquor and cocktails. Food is good, an excellent entertainment staff, but be careful with the drinks since they use very low quality brands.

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Outstanding resort. Staff were very polite and helpful. Food was better than we expected. Make sure you book a reservation at the Benazuza Restaurant. This is a dining experience you will not beleive. They call this molecular cuisine. Where the food becomes the protagonist of the evening.

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The restaurants could of used a little more variety .Healthy alternatives not cooked Lots of Fried ,Deep Fried and oil used in cooking even your so called healthy fish,chicken and salads. But the place was Beautiful and the people were attentive and kind.

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If you're going to Cancun for the beach,ocean and sun this resort is a good deal. That being said,the food is adequate,service is adequate and the hotel rooms could use some updating. I heard the people above me walking around and moving furniture on their balcony at all hours.There were tiny ants crawling all over the walls in the bathroom.My view […] from the balcony was a parking lot.Some of the staff were very pleasant others were just there to do a job.The introduction to the facility that I got at the front desk was minimal. I was given a very small black and white copied map of the grounds which could have been a little more descriptive,like what floors the restaurants were on. Also,the website boasted "All-inclusive", however I was told that internet was an additional charge and there were places that I was not allowed to go #coffee bar, VIP bar and 1 of the 5 sit-down restaurants#. One of the restaurants is a little fancy and requires reservations which I was not made aware of until I was standing in front of the Host and an empty diningroom,not sure why I needed a reservation for 1 and the place was empty and open for business! I was never told where the gym was and it was not on the map,I concluded that they didn't have one.As far as the water sports,I never saw kayaks, paddleboats or surfboards.And communication can be a barrier if you don't know Spanish. In conclusion,the beach is beautiful,the ocean is warm and beautiful and the views from this resort are beautiful. Läs mer

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overall i rate it very good to excellent. they should have coffee bar in the lobby and welcome drinks. food and service overall very good. staff overall very good. only one surly person. had to ask four times for a working clock in the room.

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Everything was fine Hotel, Room, Service and Food. I will be back.

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As a gay couple we liked the hotel, but this is more a sugestion. They should improve the gym and charging $ 10.00 for the sauna is weird. The spa was only girls working and it is a weird for the gay people go there. Also add a small dance club and some attration for the gay community. I saw some gay people, but they seemed to be a little lost where […] to go in the hotel.Also please do a better marketing for the wonderful restaurant benazuza. We almost missed. We loved the presentation of the food. Läs mer

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This was our first time to Cancun and we were very excited about the all-inclusiveness of the hotel. Upon arriving, we were hoping to get a bunch of information on what the hotel had to offer or other activities in the area. This was not the case, it seemed that we had to find out for ourselves or ask multiple times to get the information. We were excited […] about the food but soon found it monotonous. We also found that between 10-12 and 4 and 6 pm there wasn't anything open. There was also a distinct, unpleasant smell on the 5th floor near the sunset lounge. Which is were our room was located. In spite of all of these critiques, we would recommend the hotel. I was okay with having to pay extra for the internet, but I could not get a signal in my room. Which provided to be a great inconvenience. There was also a lot of smoking which was no bueno. The pros would be: 1) having convenient car rental on the premises $30 per day. 2)south side of the riviera, while further from the action of the riviera, it meant that we were the first dropped off after all day excursions. 3) very friendly staff (minus the front desk) 4) Clean hotel 5) room stocked with drinks including bottled water. Läs mer

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upon arival we were told the VIP service we argeed upon and paid for was no longer available, a nd Hotel mgnt. could care less the did nothing to try and make it right. Thank goodness for Hotels.com they stepped up and gave us a credit. Bad vibe after that though...

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-Every staff member we encountered was always smiling and more than willing to help with anything we needed. They were very friendly and considerate. -Unlimited 24-hour room-service! Food quality was pretty good, we definitely took advantage of that. -Overall food quality was decent. It wasn’t amazing knock-your-socks-off food, but considering you […] can eat as much as you want, I enjoyed it. I ate a lot. I got my money’s worth of food. Oh, the Italian food wasn’t the greatest, but hey- you’re going to Mexico. -Room was kept extremely clean! They will even leave you with some cool looking towel-animals. Overall, we highly recommend this place and hope you enjoy your stay! Läs mer

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No ice-cream...Fitness room is very poor...Very small...

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Our room was only cleaned ONCE out of our 3 nights staying here...and it was due to our request at front desk. The bathtub has dirt in every corners. Food was very limited at this resort, only 3 places you can pick...and none of them are good. BE AWARE of Membership Sales person...they are everywhere. They were nice to you and make you feel like you […] are the top VIP....until you turn them down. Just FYI, the basic membership price starts at $50,000(US Dollars) for 20 years and you are obligated to pay in full in 4 years. So..BE AWARE of them. Don't take the Smart Car, they are not worthy it. You pay $30 for daily "insurance", and this insurance doesn't cover anything.(Surprise!). God forbid anything happens, they will take $600.00 from your credit card...even it's a tiny little scratch. And they lost my paper works when I need to return the car. Anything good? Weather and location...oh..sorry...forgot it's in Cancun : ) Any suggestion? Go somewhere else and stay away from this one. Not sure about other "Oasis" resorts, but this one is definitely not the one we will go next time. Läs mer

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Great experience, excellent service, the food was ok but you will notice the lack of choices

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The hotel was nice. We liked that the lounge chairs had nice thick pads so they were comfortable to lay on. The beach was beautiful and well kept. The ocean was nice, because it had a sand bar quite a ways out, and I don't like to swim. We found very large beautiful shells in the ocean right in front of the hotel. The staff was wonderful and very friendly. […] There weren't many restaurants, but the few they had were good. A week after we stayed there they changes the hotel to the gay/bi friendly so we probably won't go back, because we really don't fit in to that category. The two main things I was annoyed with is they claimed to be an adult only resort, but there were screaming children EVERYWHERE!!!! And they had no jacuzzi. Läs mer

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Our stay was wonderful, the staff was amazing, the food was delicious! But unfortunatly there were some complaints. We were told it was to be an all adult resort and yet we had a crying baby almost wherever we went including next to our room. When we brought this up to the staff they claimed well that happens from time to time and there is nothing to […] do about it. Im sorry but the last thing I want on my honeymoon is a crying whining baby and toddlers. If I am going to return here I would make sure that there are no childen or no way for children to be there, with that happening I wouldn't say it ruined my honeymoon but it did put a damper on it. Läs mer

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Nice SEA Veiw,they have show everynight,feel comfort while stay in Hotel. I will choose this Hotel for next visit!!

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This is a very nice hotel for couples and adults. Lots of step in the complex so ederly and handcap might have problems. The food is good and many choices. Was not a fan of all the places to eat closing at 4:00 and 4:30 and then three choices opening at 6:30 until 10 ish. The lobby and sunset bars have NO blenders, what is that!! Over all very nice […] stay and the ocean is great here. Läs mer

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Great to relax! Very quiet, very clean!! Every morning they clean every corner of the resort. Many lounge chairs available but not too close to each other so good for privacy. Only saw 2 kids during our stay, and they were with their parents at all times so def. adults only! Bars are great (not always open) - awesome drinks! Pools are very nice and […] a clean beach. Agree with other reviewers about the pushy sell on their timeshare (grand oasis) presentation, we did not go. Not much to do at night, besides the sunset bar, or if weather is not that great. Nothing to do within walking distance of hotel. We did not rent the smart car included but that's a great feature, we did book one of the day trips through the travel agent in the lobby. Läs mer

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Outstanding value for the cost. Loved the VIP room and the food, especially at Bennazuza's. Beautiful beach/pools, etc.

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This is a great resort for the price that we got our room for. Plus we also got a free upgrade to an ocean view room on arrival. That was totally worth it. Most all-inclusives in Cancun boast of tons of features which include 20 restaurants and bars. We were here for 5 nights and the on-site restaurants and bars were more than what we could want. The […] night time ambience of the lobby was spectacular and very modern. We would definitely want to go back again to this hotel. Läs mer

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Just returned from the Oasis Sens and we had a wonderful experience. The food was good, staff was friendly and helpful and the room was great. Housekeeping came a little later in the day a couple of times but it wasn't a big deal. Manuel at the Moonlight restaurant was a great waiter, made us want to go back to the restaurant again and again. The gourmet […] restaurant requiring a reservation was an interesting experience, the restaurant wasn't full but after experiencing the meal I understand why they keep it that way. The setting of the hotel was great, no kids were around and the hotel was nice and relaxing. There is a bus stop right in front of the hotel and bus fare is cheap ($8.60 pesos, $1 USD) and run a lot. We found that this resort was nicer than we expected and the staff was very helpful when we had questions. Läs mer

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Great for couples for quietness and simplicity!!! Would be better if had more dining options 24-7 rather then 48 minutes of waiting. Maybe a shuttle to give you more accessible to all oasid resorts. Second time staying here and will definately be back!!!!

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When we arrived the bellman greeted us, took our bags and escorted us to the VIP checkin. Checkin was a breeze. The bellman took our luggage and showed us to our room. The room was open, bright and clean. The ocean view was beautiful and the private pool was unique. The pools were spectacular and clean. The beach was beautiful, however it was very […] eroded which made it difficult to walk and had quite a bit of seaweed. The restaurants were ok. The gourmet was unbelievable! The staff were amazing. Friendly and helpful. The hotel itself was beautiful, modern and clean. The location is close to the airport which is nice because once you arrive to the airport you dont have to drive another hour to get to your hotel. The grounds were gorgeous and well maintained. As for the steps, its fine, unless you are eldery or handicapped then this is not the hotel for you. Läs mer

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This is an adults only all inclusive hotel spanning a wide range of age groups. Rooms are spacious and modern with plasma TVs, LED lighting, minibar, coffee maker and safety deposit box. The hotel is immaculately clean and the friendliness of the staff in all areas is amazing. The beach is clean and sandy with a good supply of loungers and shaded area. […] There are a variety of pools all impeccably clean. There is a variety of casual restaurants for lunch themed round sushi, Mexican, chicken and burgers/hot dogs in addition to a main buffet restaurant and an Italian. For dinner its a choice of buffet or Italian and there is a reservation only restaurant featuring a "show" of avant garde cuisine which was impressive and different but perhaps not as enjoyable as a great steak dinner! I would rate the food overall as average to good but not very memorable. The bars had a very limited offering of drinks which we were told was because it was low season (October) so budgets were tight. There is much that the hotel should do to improve its offering of wines - those included within the all inclusive package were pretty undrinkable. Entertainment during the day and at night was below average but this was not important for us. Overall we would not hesitate to return to this hotel - there are other hotels within the same Oasis group in Cancun that target a younger audience - but for couples it offers excellent value and the friendliest of service. Läs mer

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The rooms were very clean,and the views were also amazing.The hotel personal were most gracious and accommodating.The people that worked there were most helpful and friendly!!!!!! We enjoyed our trip so so so much that we are planning to go back in March 2013. The resturants and bars around the Oasis Sens Hotel,were most enjoyable to have lunch in. […] The swim-up bar was a big hit with our friends. Läs mer

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Best vacation ever will do again soon as possible. The food was great be sure to eat at Benazuza worth the dressing up for.

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Too many stairs. Can't get to swim-up bar very easy. Wall between swim up bar and main pool or have to get out of pool and use stairs and re-enter pool to get to swim-up bar. The buffet seems like it is in a basement and not much scenery to look at. The staff is excellent and the food is great. No music around the main pool which is too quiet for me […] but others seem to like it. Loved using the day pass to visit the Grand Oasis and Oasis Palm. Would probably stay at the Grand Oass next time because it is a much more party atmosphere and has more choices to eat. We loved our room with the balcony and the mood lighting. I wish the Mexican restaurant was open for dinner because lunch was great. The band plays too early in the sunset bar because they were really good and they play when the shows are playing so not many guests can see them. Loved releasing the turtles every night. Would go back if had a little less stairs and music around the main pool. Läs mer

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For the most part we really enjoyed our stay at the Oasis Sens. The food was pretty ordinary with the exception of one specialty restaurant that served wildly creative dishes. The rooms were beautiful, and being that its Cancun, we had beautiful views. The pool was shallow, rather small, and the atmosphere at the pool was very slow. Luckily we were […] able to visit the sister resorts which had a much more energetic pool atmosphere. (music, volleyball, etc.) The staff was very hit and miss, but we as well as the group we were with found them to be generally unhelpful and often rude. One of the biggest disappointments, was when we arrived and found out that all the claims of free non motorized water sports at the beach was false. They actually denied offering this on their website. (it is there!) Overall we had a good time, and I would recommend staying at this hotel IF THE PRICE IS RIGHT. Läs mer

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The hotel was peaceful and clean and the entire staff was friendly and helpful. My girlfriend and I are already ready to plan our next vacation here.

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excellent experience, it gives more than what is offering, i love it!

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i just loved everything about the hotel and service they provided us. Food was great and associates were very nice and polite.

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We went here for our honeymoon and had a great time overall with few disappointments. This Oasis hotel was much more relaxing and quieter than the others that we checked out while we were there. Not many kids at all and no activities visible for children. We were disappointed that there were no non-motorized water sports available as was advertised! […] We were really looking forward to kayaking, snorkeling, etc. and having that included in our hotel fees but it was NOT. No sign of any kind of water sports. You can sign up for day-trips and excursions- we went with BEST DAY travel and really enjoyed the 2 we did. Staff was wonderful- very friendly and service oriented (especially at dining locations). Room was ok- it smelled a little funky at first but probably due to the fact that a hurricane hit the day before we got there and water may have leaked in to give it a musty smell. This went away. Cleaning staff was great. We loved the international buffet and the mexican restaurant- the italian place and the fancy "reservations only" restaurant were a complete JOKE and disgusting!!! Overall- pleasant but probably wouldn't do the same again... way too many places yet to explore! and you get what you pay for! Läs mer

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Great Hotel. Great service. Will definitely come back.

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Enjoyed my stay at the Oasis Sens. Upon arrival we received welcome drinks and cold towels. Check-In took about 10 mins and was quick and easy. Made reservations to Bennazuza the same day and food was delicious at all of the restaurants. Pools and Beach are amazing. People were cleaning and 24hrs a day to make sure everything stayed in tip top shape. […] Staff was beyond helpful and polite. Book an Ocean View room on either Floors 5,6,7 or 8. Trust me it is worth every penny!!!! Best vacation ever! Läs mer

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Everything was amaizing. The Hotel was spectacular, very beautifull. The show is very fun and the dancers are amaizing. The customer services is incredible, specially Karla (italian rest), Moises (mexican rest) and Raquel (sunset lounge). The hotel was very clean. I can not wait to go back!

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Overall our stay at the Oasis Sens was a major disappointment. The food, customer service, entertainment or lack thereof, and lack of variety made this anything but a five star resort. I would never return to this resort, or recommend this resort to anyone looking to travel to Cancun. What was advertised on your website compared to what we actually […] experienced is very different. We never saw a swim up bar, the gym location was not made clear, and the gourmet dining was anything but gourmet. This should be listed as a food tasting experience, not a gourmet experience. Läs mer

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I liked that the hotel was right on the beach (probably like most hotels). The four restaurants had delicious food and the pools overlooked the ocean. Wetbar was nice and a pretty good value over all. Downside was quality of the room. The toilet leaked and I could see that they just tried to caulk over it. There were other areas in the room that needed […] repair but instead they just did a quick fix and it shows. Läs mer

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This hotel is great for couples. There were no kids or anyone under the age of 25 that we saw. The staff was extremely helpful and friendly. There was a great selection of liquor there such as Stoli, Smirnoff, Bacardi and Absolute. There are other brands there like Grey Goose and Johnny Walker but for an extra charge. To our surprise, this hotel is […] also considered a Grand Oasis but without the Grand name. We took advantage of the runaway pass and visited other Grand Oasis and Oasis resorts. We had been to other Grand Oasis resorts on previous visits to Cancun but we agreed that Oasis Sens is our favorite. Läs mer

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