Hotell Holiday Inn Express Boston - Boston

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Pro: clean/comfortable room, microwave (big plus as you can save money by heating up leftovers or buy tv dinners), fridge, free hot breakfast, free coffee/water in the lobby, free shuttle to subway station, $5 shuttle to airport, free wifi internet; Con: the neighbor hood where you walk through to the subway station is questionable, would not recommend […] walking at night, use the shuttle instead. Läs mer

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Difficult to drive to. (Can see from Boston St., but can't get there.) Not a single grab bar in bathroom for access to tub. Decor is a strange, incompatible mix of colors and patterns. Heating unit made so much noise it woke me up. Free breakfast was not presented very well and was mediocre. Decor in cafe is ugly and unappetizing. I did appreciate the […] good bed and convenient free parking. Läs mer

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I stayed here with 2 others. It was nice and comfortable. And very quiet considering its next to the highway. The complimentary breakfast was great! And it has free parking!!!

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We would stay there again. It was very affordable and the places we visited were very accessible by subway. They have a 24 hr. shuttle to subway stop and airport which is very convenient. We walked to subway several times and it only takes a few minutes. Everyone there is extremely nice and welcoming.

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No frills, but no problems. Exactly what I needed. Would stay again.

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our stay was wonerful

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This hotel is close to my daughters in Boston. It is definitely a no-frills hotel but has everything I need for an overnight (or two) stay. My room was clean and had new-looking bathroom fixtures. The complimentary breakfast is appreciated and is just what was needed to start the day of travel. My only issue with the place is its location which is in […] a busy highway area. I will stay here again. Läs mer

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Good clean, great free breakfast and useful to have microwave in room. Next door to supermarkets and few shops. No complaints.

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The staff should be more please with the guest, and they should be more specific about the number of gust per room, the bed were too small.

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The room was smaller than expected. MUCH smaller than expected. The bathroom was so small it was tough to even move around without knocking something off the counter. The shower had very limited space for your in shower items so I would advise you bring a shower caddy with you otherwise plan on knocking things over in the shower and needing to pick […] them up. The room and hotel was fairly clean. The first day after we slept there for a night our room was not serviced so after a long day of walking around the city of Boston we came back to a untouched room. Guest services said our sign must have been up but we took the sign down at 10am when we left that day. I am assuming if they go by your room at 8am and you have a sign up they will not clean your room unless you complained like we did. Another thing we didn't enjoy was the shower drain was plugged so after 2 min in the shower it turned into a bath and it took about 30min for the water to drain out. We told the front desk and they said they would handle it. We came back and the room was clean and it looked like the shower was cleaned out so I assumed they fixed the issue. But believe it or not it was still plugged. We made a total of 3 calls to the front desk and every call was on the unpleasant side from the staff. The "T" subway station is only about a 5 min walk from the hotel and it seemed fairly safe. There were some sketchy city folk around but no one bothered us and everyone seemed friendly. Läs mer

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The whole family members were happy to stay in the hotel. As we drove to Boston, we need a hotel with free parking, also free internet is what we really need. The free breakfast was a bonus to us. The room is clean and comfortable. The location is close to the train station(3 stops from the city center) and shopping mall just behind the hotel. However […] it's a little bit far from city center if you want to walk around the city during the morning and night. Good price for the whole package. Läs mer

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- Very close to the city; Good service and B'fast; Comfortable and clean room;

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The hotel was perfect, we only had a problem to find a right way to there, because of huge amount of one-way roads.

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Convenient location to JFK Library and downtown Boston. Staff was friendly and helpfully. Elevators were great and fast but a little small when using the luggage cart to haul stuff to the room. FREE parking!!!!!

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Staff was beyond gracious and friendly - breakfast was very good. Room was awesome and very comfortable.

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Very good. Although, there was a mix up when we got on wrong shuttle bus & ended up at Holiday Inn Express North Boston. ( Airport pick up ).Good small restaurant nearby - Restaurant 24. Trolley Bus tour of Boston - not that good on history of Boston. Near underground station :- Andrew Red Line. Why do you always get powdered egg at breakfast?Overall, […] good hotel. Läs mer

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Friendly and helpful staff. I'm just not used to paying such a high price to then be served breakfast in plastic crockery, with plastic cutlery, with the milk in cartons (fine) that's still half-frozen (less so). But hotel clean and bed comfortable, which ultimately are my two primary concerns. And the staff were friendly and helpful. Just... seriously […] overpriced. Läs mer

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Our room was very clean and the front desk staff impressed us with their friendly welcome.

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The best asset to this hotel is the wonderful staff. They were so quick to fulfill any request made, and they provided a shuttle to take my friends and I to the T. I'll definitely stay here again.

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Friendly staff, great customer service from Front Desk, housekeeping, shuttle drivers, food service, all customer services were completed with a smile, promptly and efficiently.

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Elevator was a little sketchy, place needs a bar. Great shower and breakfest.

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The staff was friendly and helpful. The room was clean, beds comfortable. The lobby was well kept, breakfast was one of the best I have had at a Holiday Inn! I would come stay again when in Boston at this hotel and recommend it to everyone. There's a mall behind it with eateries, a Target and Stop and Shop. Easy to find, right off the highway along […] the service road! Läs mer

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ok - it wasn't the hotel i thought i had booked. It was close to a station with good access to shuttle so made it easy, staff very helpful to all my needs. breakfast was great but why do we have to eat off paper plates and plastic cutlery?

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Due to the odd negative comment about this hoyel, I nearly cancelled my booking, I am so glad that I didn't, there was absolutely nothing to complain about, from the helpfulness (with a smile) of the staff, to a really good choice at breakfast. Top marks from my wife, too. Much more than we expected for the price, a very pleasant surprise.

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The hotel personnel were very accommodating, however, the hotel itself is very old and run down. There appears to be a need for more personnel, as the coffee/tea area was not clean, and the hot water dispenser was empty. The young woman at the desk, Gwen, came over to refill it and she apologized. Where is the kitchen help? I will not be staying here […] again. The shuttle service to the airport was excellent. The price is very inflated. Läs mer

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Very helpful front desk; a little hard to navigate and find, but the shuttle service makes airport connecting very easy and they even made a special, off-schedule, run to the nearest MBTA station (Andrew Square) for me and a few others. Free breakfast was good, too.

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We enjoyed our stay at this hotel. The friendliness and efficiency of the staff were exceptional. The hotel offered a courtesy bus which took us to the subway/bus station which we used to get out and about around Boston. This service was great and good value with a day pass which enabled us to use the train, bus and ferry services for one price.There […] were a few places to eat out near the hotel which offered good value to money both food wise and service wise. All in all I would recommend this hotel. Läs mer

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Overall, it was what I expected. The room was generally clean but it seemed there were some sticky spots on the carpet which was kind of odd and the ironing board had something stuck on it as well- did hinder my use of the ironing board and could have been fixed with a simple replacement of the board's cover. The neighborhood wasn't the nicest yet not […] the scariest either and the hotel was set back from the street and said neighborhood. There is shopping conveniently located behind the hotel including a food store, gas station, ATM, and Target. Also liked how there was a fridge and microwave in the room- have never seen a microwave included in a basic room before so that was kind of awesome. I also definitely liked how close it was to the subway station which was a major factor in my hotel search. All in all, it was what I expected for the price/brand of the hotel and was satisfied. P.S. I LOVE HOW YOU THIS HOTEL HAS FREE PARKING- I do not understand how other hotels could charge for parking, it should be included in the room....what, do they expect me to be walking to the hotel?! Nuts! Läs mer

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The employees were very helpful and courteous. The shuttle very half hour to the subway was great. We took the subway everywhere and it was very reasonable ($18 for a 7 day pass). I would definitely stay here again.

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Very clean and quiet. Staff was very helpful and friendly. Only 2-3 miles from Fenway. Had great time and definitely will return.

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The lobby of the hotel is very nice and new, and the staff at the front desk are quite nice. The room was fairly nice but the bathroom was a bit old and the light was quite dim. We had 5 people living in the room so they brought us a rolling bed with no extra charge which was nice. We tried to call the front desk couple times and received no answer. […] Then we noticed somebody was smoking in the bedroom next door but we all live in a non-smoking bedroom. We called the front desk and they said they will come up right away but we didn't think that they did. Their breakfast was surprisingly good, lots of choice including hot food like sausage, scramble eggs, bacon, etc... Läs mer

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The hotel was very clean but we were looking for a place that actually wanted to be happy to use their FREE shuttle. (When I told them that hotels.com said there is a free shuttle tgeir reaponse was "Yes, But Logan Airport is our mAin priority and those people get picked up first" I have never felt so mislead by the term free shuttle eapecially when […] Logan airport is a good drive away) Every time we called to be picked up or dropped off at the train station was a problem led by a huff and a puff attitude. Everyday we stayed there we had no choice but to walk back to the hotel room at least once because the shuttle was at Logan airport or not in service. The hotel wasn't far but after a long day of walking that "free shuttle" freely was needed. Overall the hotel is very clean and a great spot to stay if you are not looking to be going in and out of the city for spontaneous hours of the day. Läs mer

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It was fine. Nice to have a large Mall next door.

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It was a nice place to stay and convenient parking with great shops nearby. Comfortable bed and decent breakfast in the morning.

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PLUS POINTS :- The hotel is great value with parking, wi-fi, wired internet, breakfast and coffee / tea all free of charge. We stayed a week and found the service to be excellent too. The room (2 x double bed) was reasonably spacious and the beds very comfortable. Bathroom smallish with bath, shower, basin etc. The breakfast was very good consdiering […] the star rating of the hotel with fresh fruit and both hot and cold food. The hotel is also well located for the subway (Red Line) with Andrew Station being a short walk away (less than ten minutes). We got an 18 dollar weekly Charlie subway pass which was perfect and great value. BAD POINTS :- The location of the hotel is poor IMHO with the surrounding area not being very "touristy" at all. We did not feel comfortable our first day when out and about around the retail park, looking for a place to eat. We ate twice in the Applebees there and it was fine inside and we had a good meal both times. Very minor niggles were (i) that our room key cards kept expiring every two days and required a trip to reception to be be reloaded and (ii) our room was near the lifts and a bell dinged every time the lift stopped on our floor, even late into the night which could be heard in bed. Läs mer

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Very enjoyable.Only concern was door would malfunction and leave room unlocked. I needed to double check this. Otherwise, I felt it was very satisfactory. Staff could not have been more helpful!

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great, easy to get to all access points to all attractions. in a great location for all

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The front desk clerk made the best first impression. Very friendly, engaging, and even offered to call us a cab so we could drop our bags and get going. I'd definitely stay here again.

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