Hotell Velas Vallarta Suites Resort All Inclusive - Puerto Vallarta

Velas Vallarta is an excellent hotel, I have stayed at the hotel twice, both in low and high season, and have been very pleased with the service standard, which exceeds many other Mexican hotels I have stayed in, and also the hotel itself, which is lovely, and great for kids. The food is good, the hotel grounds are beautiful, and a one bedroom suite […] is perfect for a family. Läs mer

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Our stay was good, the room was OK. I went to the resort the day before to check out the different rooms. I was shown 2, one was a studio, which I didn't want and the second was a very nice 1 bedroom with an ocean view from the Living room balcony and from the bedroom. I reserved ocean view, 1 bedrm, non-smoking. We were given a 1 bedroom with a completely […] different floor plan that I did not like. The bedroom faced the corridor not the ocean. We settled for a 1bedroom, ground floor(no ocean view) smoker's room. We stayed 3 nights, probably not go back. Läs mer

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Gorgeous grounds and pool areas. A tropical paradise complete with many fountains, waterfalls, streams with goldfish, three pools, numerous peacocks and iguanas and flowers and greenery everywhere. The resort is older but clean and well maintained. Staff provide excellent service and all seem to enjoy their jobs. Food was tasty and good quality and […] there was lots of variety. First class liquor but wine list was a bit disappointing - no riesling or white zinfandel. We had the all inclusive so didn't need to concern ourselves with the cost of meals but we noticed that some items, especially the shrimp, where overpriced for the very small portions that you got. All of the linens from the napkins and tableclothes to the bedding and towels were high end and the bed and pillows were as comfortable as any we have ever experienced. We would definitely stay here again and would recommend it to most anyone. Läs mer

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it was a great getaway! My husband and I loved that all staff were very pleasant and wanted to help you in any way! :)

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This is a great hotel to take a large family. The rooms are spacious and clean. There is plenty of room for family members and children

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My three friends and I enjoyed an exciting 8-day vacation at Velas Vallarta. We were treated like queens by all of the staff. Beautiful location, wonderful food, terrific pools and excellent touring. I will be back.

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Great Resort! Super Service! Great Food! BEAUTIFUL!

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The special way that Velas Vallarta made each and every one of us feel was a very wonderful experience. The pools, the restaurants, the special events and the special menus each evening were marvelous. This was my first visit but will not be my last.

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Beautiful hotel and the service for the most part was outstanding. The all inclusive is nice and both of the restaurants are decent dining options. Best fine dining options outside the hotel in Puerto Vallarta are Hacienda San Angel and Cafe des Artistes. My only problem with my trip was when I called the toll free number for a shuttle (from the hotel's […] website). Long story short, we got hustled at the airport (they had our name), then the hotel tried to charge us $24 for the shuttle (taxi is 50 pesos which is only $4 usd). Customer service at the hotel was quick to make things right for us but made us go to a time share presentation in return. The "scam" at the airport was trying sell time shares at Casa Velas which is a sister property of Velas Vellarta which made our first few hours in Mexico a little frustrating. My wife and I will definitely be making future trips back to Puerto Vallarta, but most likely not back to this hotel. All in all we still had a good time, just be cautious, nothing is for "free" Läs mer

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The hotel was very nice. Staff is very friendly and provide great service. Food was good; not super fancy, but very good overall.

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Nice hotel, short distance from airport. The common areas are always kept pretty clean. The meals at restaurant "Andreas" are pretty good. At Andreas you only need to make reservation for dinner time. The room is nice we had a one bedroom suite.The maid service was ok. Even though we where there 6 nights the maid was only able to completly clean the […] room 3 times, she explained to us she was behind and gave us some towels. Turn down service was hit and miss. The waiters by the pool are great specially "Juventino" . The meals at the bach front restaurant are ok lunch and breakfast are pretty basic and after a few days can be boring. Dinner time meals are the best. We have been to this hotel previously, it seems like they had to cut on costs. Before they would receive guests with a cold drink upon arrival. Now they don't do that anymore. I have stayed at other resorts in the Vallarta area, and I think I much rather go to a different one next time. Several times some of the employees at the front desk where pretty rude, not to mention they did not want to help us. After checking in the time share lady kept harrasing us trying to get our info, I had to be really rude and tell her not to bother us. The price of Wifi for this day and age is ridiculous $64 US dollars for 5 days. I just think there is many more nicer places to spend my vacation time in PV. I don't think is worth what we paid for. I much rather stay at Dreams, or Garza Blanca... Läs mer

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Trip and hotel was wonderful! The food in both restaurants was wonderful and service was great. Jacinto at the pool was awesome, drinks were never empty. Had a few hickups with our room, door lock was broke one day and toilet over flowed on our last day but service getting it fixed was fast. Over all a wonderful hotel, will go back again.

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We just got back from a 4day stay and had a wonderful time. This was a girlfriend getaway and we were looking for a relaxing place with good food and service. We got what we asked for and then some. This was our 3rd annual trip and although we have a choice of other places to go, we come back to the same resort everytime. Service was beyond great. […] Our pool waiters Marcelino, Miguel and Gilberto were very attentive. Always coming and checking on us. Our dinner waiters at Andreas were also very attentive and accommodating, Francisco, Jesus and Omar the head waiter went above and beyond when someone in our party left a cellphone. Omar called us and arranged for us to get the phone back. The place is always very well groomed, the pools are clean, the landscaping beautiful, and all public places kept in good condition. There are peacocks roaming the grounds and iguanas hanging out. (not scary) Overall, a great stay. Läs mer

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Beautiful hotel with very attentive service. Our family spent a week there and rarely ventured out. The grounds are filled with lush gardens and pools with a very entertaining resident population of iguanas and peacocks. The occasional sleepy iguana unexpectedly falling from a coconut tree made for a few surprises which our children loved. Our room […] was very comfortable with a wonderful porch looking out to the ocean. It truly is all-inclusive with no hidden charges. There were even daily refreshed items in the room such as coffee, cereal, milk and assorted beverages. We had good food through out our visit and wonderful service especially for the kids. We would definitely go back. Läs mer

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This is a very comfortable, friendly resort. I am very impressed with the staff, they all greet you and make you feel, their only goal is to pamper you and take care of any request you might have. We made friends with many of the staff during our stay. The hotel has the option of elegant dining and casual dining, with excellent selections. We enjoy […] the comfort of the all inclusive. The activities and entertainment are excellent.. This is the most enjoyable and comfortable resort I have experienced. This is why I keep coming back, this was my fifth visit, I just spent my honeymoon there. Läs mer

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The staff at Velas Vallarta are the best with customer service. From check in at the front desk and throughout the hotel with housekeeping, dining, pool and beach. Customer service here was the best I have had. Thank you all for a wonderful stay.

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Very nice stay. Exellent food and service. Disappointed in the lobby. Very poor lobby bar. Would have liked to have had a dedicated lounge bar. Fantastic servers and beach servers - they worked extremely hard. Grounds are beautiful but pathways have lots of curves and mini bridges over the waterways - difficult for the people with mobility and eyesight […] issues especially at night. Läs mer

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Service and friendliness of staff was excellent. Room was excellent. Grounds and beach were excellent. Food wasn't 5-star but it was reasonably good, except for the food at the Sunday night Mexican Fiesta wasn't all that great. Wine was reasonable, beer choices were not as good as they could be, and cocktail recipies were lacking. Wi-Fi never worked […] in our room, but did everywhere else, including beach. WEATHER WAS AWESOME! Läs mer

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The food was fantastic and the customer service was great!!! I don't think I've ever met such a group of pleasant people before that actually seem to take pleasure in making your stay a great one.

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The hotel tries to charge for all services that are stated as "included". Please, notice that it is an old time share, so that puts a dent into amenities. Vallarta has hundreds of the new great hotels/private condos . The spa is good, but very expensive.

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We stayed at this hotel with our kids (age 5 & 2) end of July. Very nice hotel with great staff. We did not get the requested room (with two beds) and were immediately upgraded to a nicer room with a view of the water. The room was clean but housekeeping was a little sloppy and on one of the days, I had to call three times to get the cleaning person […] to come to our room The food was good, not great. The Italian restaurant has very good breakfast options and a nice dinner menu (but you have to call very early in the morning for dinner reservations). The other restaurant is just OK. The staff was friendly and didn't seem to mind when the kids were a bit noisy. The refrigerator in the room was also well stocked with milk and snacks for the kids. The kids loved the place - the pools are great with a small connecting channel of water between the two kiddie pools. They have a small play area and a lovely koi ponds near the restaurant. The kids enjoyed following the peacocks and iguanas on the hotel grounds. The beach was clean, with good service and the water was perfectly warm! Beware of agents at the airport trying to talk you into a time-share seminar with free massage coupons and city tours. They wait outside the customs area at the airport. The hotel was also full of such agents but they were not annoying like the airport ones. Overall a very fun and relaxed trip for the family! Läs mer

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I have been going to Velas Vallarta Hotel for the past 15 years !!! I have tried other hotels but nothing comes close to Velas. I have gotten to know a lot of the staff members which are now my friends. So yes I would tell everyone to stay there !!!!

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Food was great! Service was great! Drinks were great! Did I mention the food was great! Thank you Velas Vallarta! Couldn't have had a better expierence.

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Very nice facility. Food was very good. Service was excellent. Internet access is overpriced. Beach quality is fair.

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Overall , it is a very nice hotel with great food. One major black eye for the hotel is the time share sharks in the lobby. It puts travelers on edge and they are very pushy. With the amount I spent on my family of 5 to travel and stay at the hotel, letting these sub par time share sales people into the lobby and harassing their customers is unacceptable. When […] we received our room, they had us in the old section of the hotel without enough beds. We explained we don't have our kids sleep on a sofa at home so why would we do this on an all inclusive vacation. The other family we were traveling with had the same issue. After discussing it with the staff, they corrected it for both of us and our rooms were great. Läs mer

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My girlfriend and I are in our mid 20s and we stayed at Velas Vallarta in late February. We were looking for a relaxing vacation and we could not have been happier with our stay at Velas. The studio we stayed in was very clean, updated marble bathroom, and comfortable with a flatscreen tv. The only downside is that we didn't have a balcony (because […] we didn't pay for the balcony room). The rest of our stay was FANTASTIC. The food at Velas is unreal. The cook at breakfast will make you any type of eggs you want. (If it is not on the menu, just ask! The staff at Velas is more than happy to accomodate). The beach and Pool are very clean and a waiter will bring you food and drinks right to your lounge chair. The grounds surrounding the pool are just beautiful. The all inclusive is the way to go. All drinks (top shelf), meals, room service and mini bar in the room is all included in the price. It is customary to tip after a meal and we tried to tip the waiter a dollar here and there when he brought us drinks. Bottom line: If you travel to Puerto Vallarta, stay at Velas Vallarta. Try to eat at Andrea (the restaurant that requires reservations) at least once, and when you eat at the open air restaurant try the Mexican Coffee!!! Läs mer

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The hotel was great, the grounds were very well kept. The service was great. Only complaint is that the food was ok and the drinks were very watered down. I would go back again though in a heartbeat.

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Everything was absolutely fantastic. By far one of the cleanest resorts for which I have ever stayed. The staff was constantly cleaning EVERYTHING--lounge chairs, power washing sidewalks, etc. The wait service was a little slow at times, but not terrible. Recommend getting a balcony room, well worth the extra money.

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The only reason we gave the room comfort a 4 out of 5 is because we could easily hear people walking by outside our room, which gave me the feeling that they could also easily hear us! Perhaps this is just a reflection of Mexican building standards (circa 1989, when the hotel was completed). Nevertheless, we loved this hotel and would return to it again. […] We first visited in 2000 and were not disappointed upon our return. The grounds are even more beautiful, the pools are great and extremely clean. They have plentiful staff to attend to your every need. The food was delicious at La Ribera and at Andrea's. At times I preferred to order off of the menu at La Ribera as the meat was better. All-inclusive was a good choice. If you are interested in swimming on the beach, this is not the best choice as the surf is quite rough. If you want a "beach scene", this is not the place. It is far more tranquil than the public Playa de Los Muertos in downtown Vallarta where the swimming is easier (and far more crowded too). The ocean at Velas is beautiful to watch and to sit by and the sandy parts of the beach are very well groomed and kept clean. Many children enjoyed playing in the sand. Some may be deterred by the proximity of the airport as departing planes were loud. Not a big enough problem for us. The Marina Vallarta neighbourhood is posh and quite preppy. If you want a more down to earth scene, visit the central area but come back here for the fantasy and to be spoiled! Läs mer

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It was our very first vacation to Mexico; turned out to be a beautiful, relaxing and pleasant location to start off with. The hotel and its location on the beach are beautiful. The staff made our trip very comfortable; they were always ready and willing to provide you what you ever requested. The entire staff needs to be commended for their friendliness […] and help. I believe we'll be coming back that way soon. Thank you all. Läs mer

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There is nothing bad to say about this hotel. The service is awsome, very attentive and friendly. we have gone 3 times this year and each time is better then the next.

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Vellas Vallarta went above and beyond to ensure we had an outstanding vacation. We especially want to thank Teodoro and Gilberto for their exceptional service and friendliness. We can't wait to go back and see them. We will definitely go back soon. However, I would like detailed instructions for the microwave!!

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Nice place, warm, confident personnel. The meals great flavor, room service: good meals. This is a real all-inclusive I can´t wait to go back if I want to go to Puerto Vallarta Really close to golf course

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We stayed at the Velas for my wedding along with 40 of our guests! We were quite the wild crew but they kept up with us just fine. The staff was so incredibly nice and were at your back and all whenver you needed anyhitng. The grounds were in tip top shape. The food was AWESOME!! It was a great experience all around and all our guest were so happy with […] the decision I made on where to stay!! Läs mer

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We arrived to the two rooms suite with high expectations as the garden and pools of the hotel, were amazing, unfortunately as we opened the door a strange odor came from the suite (cleanliness is not its strength). Nice terraza, but with old furniture, tiny rooms, the bathrooms are simply horrible (like in a low quality hotel), we found food and personal […] belongings of the previous guests (very disappointing). The room service was excellent (really a 24 hrs. service! without limitations!). The food and beverages were excellent (good selection of wines, spirits and liquors, whenever/wherever). It is so sad that the lobby really do not had a nice bar with TV to see any sports or have a good time. The personnel just improvised a kind of bar, that really do not worked. The SPA is not really a SPA, it only consists in two rooms for massage services, but it really do not meets the standards for it to be called a SPA. I will better try Hotel Melia Puerto Vallarta in my next visit, I have stayed there and enjoyed it a lot more. Läs mer

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This resort went above and beyond our expectations. The beds were amazingly comfortable, the maid service was great they cleaned the room 2 times a day. The room service was great! Make sure to order their room service pizza! If you stay all inclusive the drinks are included! This included premium drinks! We had a great time! The servers were driendly […] the grounds were well maintained and everything was beautiful. I will definately go back to this resort in Puerto Vallarta. Läs mer

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This place is incredible! The food was amazing, the grounds are beautiful, the rooms are comfortable, and the whole resort is very clean. But the most exceptional part of our experience here was the service. All of the staff are friendly and would go out of their way to make us happy. Any time we asked for drinks or food, we had it immediately with […] a smile. Tips weren't expected, but were deserved and appreciated. We felt very safe in this part of town, and transportation is easily accessible. For what we paid for the all inclusive, it was an incredible value. Läs mer

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The hotel staff were incredibly attentive to my every need! The resort was very family orientented which was great - very little crazy partying kids. A perfect beach vacation getaway!!!

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We enjoyed a relaxing week at Velas Vallarta Resort. The staff were all friendly, the food was good for an all inclusive resort and even though reservations were recommended for Andrea we were still able to eat there without reservations. The resort offered two tours which we both enjoyed. My only compliant is that other guests do no abide by the rules […] for saving pool chairs. Even though staff requested no chair reservation by 10:30 am many guests had placed towels and other personal belongings by 9:30 am or earlier. Other than that it was a great choice in Puerto Vallarta. Läs mer

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We've been to Puerto Vallarta many times over the past 15 years and this is the first time we would go back to the same resort! It was certainly the first time that we have been to an all-inclusive and enjoyed the food - good quality and variety! The pools and the general resort layout were great for kids. Because of the "u" shape of the hotel, we really […] enjoyed our 8th floor view of the bay. The lower floors view was blocked by the beautiful landscape (not really a complaint since the landscaping was very well done). Overall just a GREAT experience was had by all (mom, dad, 2 kids (ages 10 and 4). Läs mer

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A beautiful resort with well maintained gardens. Pretty flowers. Nice size pools. Food was good with a nice selection. Beautiful beach for walking. Nice sunsets. All the employees were very accommodating, We had a great vacation here. We highly recomend.

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This is a great all inclusive resort! I took my two grown sons, daughter-in-law and 3 year old grandson. Service is their key...they all do a great job. We had 8 nights reserved; missed one night due to weather isues and flights...they refunded that through Expedia...they were very gracious. Room service is done in a top notch fashion...they come in […] and set up whatever they bring to your suite... a tremendous staff all the way around. You can smell the grill starting at 11:30am.... float in the pool and wait for lunch! Afternoon naps after cool showers. Wonderful dinners! It was a memorable week....we would go back! Läs mer

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We loved this hotel and the all-inclusive package! The food was surprisingly delicioius and the grounds were beautiful with amazing views, comfortable beds, and gorgeous weather. The pictures on their website are identical to the property, seriously. We had a great and very safe time on our college spring break and would definitely recommend it. Beware […] that room service and pool food deliveries can often take much longer than expected (or longer than what they tell you), and if you are wearing the all-inclusive wrist-band, the servers are less likely to pay close attention to you- we often had to hunt down our waiter for refills. Overall, a beautiful resort with wonderful views and great rooms! Couldn't have asked for a better value! Läs mer

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This was our first vacation to Mexico and we couldn't be happier,The Velas was everything we had expected and more,we had the studio room and was fine as we didn't spend much time in our room,our friends upgraded to the suite and to me was not worth the extra money. Food and service was great.Only one problem we had was getting a lounger at the pool,everybody […] would leave a towel,book or pair of sandals on a lounger and be nowhere insight. This has to change,dozens of chairs empty and many people waiting for a place to sit. All in all,great,we will be going back next year,don't want to take a chance anywhere else as this would be hard to beat. Läs mer

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This is our second time visiting Velas Vallarta. We knew what to expect and we received the "royal treatment"l. They are the very best. We will go back for sure! The room was very clean...no bugs....we did the all inclusive and would highly recommend doing that. The food here is really great...and the drinks are top shelf! We had no need to leave the […] resort....everything is right there! One piece of advice. When you take the taxi to the hotel make sure you write down the hotel name on a piece of paper...Velas Vallarta. They misunderstood us and thought we wanted to go to Grand Velas. VIP thing to know! Other than that things went great! Thanks Expedia and Thanks Velas Vallarta for a great vacation! Läs mer

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We booked a four night trip on Expedia with the Jr. Studio Suite. We were not impressed with the studios as they have no view, no balcony and are generally not very nice. If you plan to stay at this hotel, you need to spend the money on the One bedroom suite since they are much nicer and have a full kitchen, view, balcony and more room. They let us […] upgrade for a fee for the additional nights. The rooms are nice and quiet and the beds are very comfortable. They were also nice to let us add my sister on as an additional guest at the last minute for a daily rate which was reasonable. Overall, the hotel is nice with excellent food and service at the restaurants and pool area. No drink menu, but they can make whatever you want. The evening entertainment is lacking since they do not have a theater, but just do the shows in the lobby. The Marina area is great to be in and it is close to downtown. Only 5 min from the airport, too! Läs mer

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We were travelling with our two 3 year olds for the first time. We enjoyed this hotel since it was smaller and easy to get to the beach/pool/rooms without having a huge walk. Service was great and our 2 bedroom suite was beautiful. All the rooms seem to have a ocean view balcony which we thoroughly enjoyed!!

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We would certainly recommend this resort. It was above what we expected in every way.

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We have celebrated New Years in Mexico the past five years, have stayed at some of the finest hotels, including the Grand Coral in Cancun, but Vellas Vallarta is among the best if not the best experience my family has enjoyed over the holidays. The rooms are large and very comfortable. The service was first class. The pool area is very clean and festive […] with activities. These guys put on a News Years Eve party on the beach which included phenominal food and entertainment. It was an unforgettable night. We were skeptical about the food as this was our first all inclusive, however, they changed the menu every day, and if you did not like the menu, special requests were no problem. Armando and Louis, thanks for taking such good care of us. These guys know what you want and when you want it. Puerto Vallarta is one of the more affordable cities in Mexico over the holidays. A round of golf can be enjoyed for under $100. Nothing is more perfect, however, as the beaches and clarity of the ocean in Cancun are superior to those in Vallarta. The ocean is cold and the sand is rough. Although, Cancun does not have the back drop of the mountains or the beautiful Pacific sunsets. Hope to see you all next year for the holidays. Thanks! Check out Canyon River tours for ATV adventures and canopy gliding. Geranimo was a great booze cruise with snorkeling to the Marietas Islands. Läs mer

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We have stayed at this resort probably eight times in the past 12 years. Each time we have never been disappointed. The resort is beautiful, the staff is very friendly and willing to help with anything you need. The bellmen are wonderful, the housekeeping is wonderful, the food from both joints is great, same goes for room service. We will continue […] to stay at the Velas Vallarta on our next trip. Läs mer

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