Hotell Grand Plaza Serviced Apartments - London

This is a great place to stay if you are traveling with your family. The separate rooms and fold out beds give everyone space but keeps you together. There are lots of families staying here, so if you aren't in that category it can get noisy in halls and public spaces. Not the best layout for working, though the internet was fast and reliable. Hotel […] is in fair-good condition overall - could use some new paint and a few repairs. Comfortable beds and reasonably clean. Kitchenette has the basics and is useful for early breakfast or late night bites. Inexpensive laundrette on site is great if you're staying several days. Very close to a shopping center for forgotten items and 5 min walk to two tube stations to get around London easily. Läs mer

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We stayed in a triple executive apartment. The bedroom had a kingsize bed & flat screen TV, an en-suite & an open plan lounge/dining area with kitcenette, dining table & flat screen TV. There was even a good sized storage closet. It was nice & spacious, split over two floors. Often a hotel room can become claustrophobic, so it was nice having some walking […] space. It was extremely clean which was very much to our liking. The hotel staff were extremely polite, friendly & even allowed us to have a later check out time at no extra cost. There were several vending machines dispensing snacks & drinks on various floors. The location was very good. Only a short walk from Queensway & Bayswater stations. Right round the corner from Whiteley's shopping centre & the numerous good restaurants (many of which are Halal) in the Queensway/Bayswater/Westbourne Park area. There's also several supermarkets in the area, Tesco, Sainsbury's & M&S if you need them. We really enjoyed our stay & would happily recommend the apartment for those that need a bit of room & like something less stuffy than a normal hotel room. Läs mer

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My family and I have stayed here three times in the last four years, so we like this hotel well enough to keep coming back. The entire property has been recently updated and kept clean. Our room had *both* wired and wireless high speed internet. The wireless access point was in the kitchen, so there was a strong signal throughout the suite. The rooms […] are a bit small for those used to North American hotels. But not unusually so for London. Läs mer

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dirty, smelly, old, never ever again.

Pleasantly surprised by this accomodation - although further out of centre than we normally choose, it was much cheaper than the Covent Garden area, and standards of accomodation were very good as well as very clean and modern. Ideal for families with children who can make full use of kitchenette and save on buying meals out. Plenty of well known shops […] nearby, supermarkets chemists etc. And about 15 min walk from Kensington Gardens, Kensington Place etc. Staff were very nice and helpful. use Central Line for easy access to Oxford St etc, only a short ride away. Läs mer

paper thin wall, weired settings, smell, carpet with stains, and itchy bed sheet.........you want to check out right away the minute you move in.

The Grand Plaza was ideally located on the Circle & District Lines. The surrounding area was quiet, but there were plenty of pubs and restaurants nearby. The hotel staff were friendly and helpful and also stored our luggage when we checked out so we could make the most of our time in London. The apartment did not look like the pictures displayed when […] we made our booking, but were more than adequate for our needs. The bed was very comfortable, the shower was roomy and the living area was compact, but perfectly adequate. I would definatelty recommend using serviced apartments as opposed to a hotel as it gives you more flexibility. If we visit London again, I would definately consider returning to this area and using the same apartments. Läs mer

We stayed here one night as a transition between apartments. It seems like a hotel best for families on a long trip. The hotel room had a staircase and 2 floors with a separate living room/kitchen (with a double bed in it) from the bedroom. The hotel itself was not convenient for us as there is only one (slow) elevator and we had a lot of luggage but […] the condition of the room was fine and we would've been perfectly happy without the luggage! The location in London is great. Very convenient to tube stations and in a great neighborhood. Läs mer

One of the most unpleasant experiences ever, even I have travelled A LOT! The room that was given to us, was an old storage room. Floor was lumpy and in he middle of the room was huge funnel (laundry tube?). Curtains could not be kept open, due the street was just in the same level, people literally passing just a meter away. After heavy complaining, […] managed to change to a proper room. Still I cannot recommend this hotel to anyone, ever. Läs mer

My family with 2 kids stayed at this hotel for 2 nights in March 2012. We were so disappointed by our apartment. It was in the basement. When we arrived it was so cold in there. Eventhough it was very hot outside, the appartment was still freezing cold. The electric heaters didn't help much. Not much light came in through the windows. When we looked […] out of the window we could see a tiny little open space, more like a tiny depressing prison yard, so we didn't bother to open the curtains during the day. The appartment was clean enough, but because of lack of sunlight or maybe the colours of the walls and the carpet, it felt like it was dirty and discusting. The worst experience I ever had staying in a hotel. Läs mer

OK hotel, room design a bit cramped with poor layout, the room safe did not work and the hotel did not fix it despite repeated requests.

Great location. Only criticism would be that they claim to have fully renovated in 2010, but the carpet was quite old and in need of replacement. The breakfast was really good, and the people working in the breakfast room went out of their way to provide great service. I also noticed after our stay that they claimed to have access to Kensington Square […] Garden, I wish that they had told us that when we were checking in and had showed us where or how to utilize the garden. Läs mer

We were very impressed by the standard of decoration and comfort of the room, the excellent room service , the location. There was no noise in the hotel. Our room had a very pleasant view over a quiet square with trees. Two minutes from the shops and very reasonably priced restaurants as well as the tube. I would definitely come again ,couldn't find […] anything negative to say. Läs mer

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The location of the hotel is situated about 5 minutes walk from Bayswater Station that you can go sightseeing and shoping at London easily. The staff of the hotel are warm and professional. The size of the guest room is very large with simple cooking failities. For the breakfast, you can eat as much as you can. So remember to book the breakfast every […] time you stay. Läs mer

The room is tidy and comfortable. Hotel staff is very nice and helpful. Free wifi is an advantage. There is variety of food in the breakfast. I strongly recommend this hotel to everyone.

Well presented and clean apartment which was very competitively priced. WE only stayed one night so cannot comment about service but the receptionists were friendly and accommodating. I would recommend the appartments to friends and colleagues.

As a family of five, this hotel actually exceeded our expectations for a London hotel for the price we paid. We had good sized, clean, well equipped accomodation in a pleasant and quiet neighbourhood. Would recommend on this experience.

Very convenient to local amenities and tube stations to all surrounding central London areas.

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Three minutes from Bayswater Tube Station, the hotel is part of an elegant London Square. It is very close to Whiteley's shopping centre and Queensway is lined with shops, (and pubs and restaurants) so self catering is easy. Our apartment was located in the courtyard in a modern block. It was well appointed with a good kitchen and dining area, a superior […] spacious bathroom and a comfortable main bedroom. The breakfast service was good with plenty of choice and the hotel looked after our luggage efficiently on our final day. If you are bringing your family to London, this is a good choice. Läs mer

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Nice hotel. Very good service from the staff. The hotel could have had better maintanance (doors, drawers, lights where not in good shape), but overall impression was good. Large rooms and perfect location.

Rooms were disgusting!!! Dirty and smelly. Paper thin walls. Noise was disturbing. Not even anywhere close to a 4 star. Other than location nothing good abut our stay here. Would never come back or recommend to a friend

This place is awful awful awful....... RUN AWAY!!!

Great location. Friendly service. Generous room size. Disappointed however that having requested a garden view we ended up in the basement.

The location was good but the hotel needs some renovation for floors and windows!!!

When we walk around the apartment, we are pleasantly surprised to find so many stores, restaurants, supermarkets, Chinese grocery stores, Peking duck takeout with few minutes walk! The kitchen is well equipped, but the pan is too old. The four of us live in a two bedroom suite, we have dinner in our suite almost every night, just like at home! So we […] save lots of money and enjoyed great food in London. Läs mer

Apartments very overpriced for condition. Very small and two sofa beds in lounge, expected a 2 bed apartment. Up two flights of stairs and no lift. Breakfast in the morning was hectic. We got there at 10am and they'd run out if most things and it was very cramped. Not worth£ 8.95 per head. Staff pleasant, location ok. Stayed in better places for the […] money. Läs mer

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Worth it!!

A fantastic discovery. When first got into room though it was spacious and comfortable, think that it was a studio as there was a bed in the corner, which would have been fine. Walked down the stairs to what I thought was the bathroom to find a further double bedroom and bathroom. An excellent location, tho if you don't know London, could get a little […] confusing I imagine. 2 mins walk to bayswater tube. This place is very clean and comfortable, and everything you need as if it were your own appt for your stay. Then theres the price, amazing value for money, would have no hesitation in recommending this place, I visit London around 8-10 times a year and will stay here again. Läs mer

Apartment was very nice in the basement but needed a little deep cleaning in the carpet. Otherwise very nice, great value for money and VERY convenient. Staff were helpful and pleasant - we will stay there again.

Great location and just a a few hundred meters from both Bayswater and Queensway tubestation. Not very "clean" feeling in the room... Dirty carpets makes you want to wear shoes inside. Change to laminate/wood flooring which makes it easier to clean and more inviting for us guests to walk on when "catwalk'ing" with all the new clothes we have brought […] home... Läs mer

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The "apartment" was two tiny rooms - bed hard up against the wall, drawers and wardrobe made room even more cramped . Separate lounge / dining / kitchen room had shelf hanging off wall, table rocking and lights out Seriously not what the website suggested I would get

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We stayed at the Grand Plaza one night, then went out into the countryside for almost a week, and then came back to London for almost another week. The staff at Grand Plaza gladly stored a couple of our bags so we didn't have to carry all our bags around. They also provided laundry services - including one free load. Rooms were big enough to accomodate […] four of us. Läs mer

The apartments are well situated and convenient for a visit to London. Close to underground and there is a variety of restaurants close by. Rooms are basic but comfortable.Free wi-fi was very handy. I would use these apartments again.

Clean room, big enugh for a family of 5. Bath & shower excellent. Breakfast good, although slightly crowded - avoid arriving between 8.15 and 8.45. Short walk to Bayswater station. Good restaurants and pubs nearby. Best supermarket beside the tube-station.

The apartment I had was larger than I anticipated, was very clean, and surpassed my expectations. I will certainly stay here again

Too Noisy, the tiny apartments are crammed together and noise can be heard through walls/ceilings and doors at all hours. Stained carpets and bedspreads, and cheap mattresses do not inspire confidence . Staff are nice, and a good location, but overall a poor and overpriced experience. NB, Guests are bribed to leave a good review with gifts !

About Room: As other reviewers have mentioned, they do not have a sense of comfort when it comes to the bed. Be prepared for sleeping on planks of wood. A hard bed seekers dream. Kitchen was nice, clean and had everything we needed except for a spatula. Which was odd for a place that came with a skillet. TV in bedroom and living room carries all local […] channels and some SkyTV as well. Shower has no curtains, which is a bit of adjustment for us Americans, but not a problem. About Hotel: There was loud people in room next to us, but quickly resolved with a call to front desk. Do not go for the breakfast, it was expensive and not very good. Most of staff does not speak english very well, so try to work out any concerns directly through the front desk attendants. Hotel to attractions: Just 3 blocks from Circle Line and 5 blocks from Central Line Underground. We did not have to ride a bus or taxis the whole time. This was just a dream! I expected more travel times from our location, but really everything is just 8 stops or less from these two underground stations. Final Thoughts: This is a nice way to feel like you are a Londoner for the week. It is a small neighborhood with lots of locals. The staff, on whole, was very nice. I only wish we did not have translation problems with anyone that was not the front desk staff. Would recommend to anyone. Läs mer

Checked in staff was very friendly. My room was located at the courtyard (away from streets and quiet) The only problem is that there is no lift for apartments in the courtyard. We were given a room on the top floor (2nd level), although I made a request a month before my travel. Overall, my family is happy with the place and location.

The room was great even thought we didn't have a view of the parks around the building (but I didn't request this. I'm sure if I had then I would of had a room with a view) The rooms were very clean and the decor was not at all garish (as can be in simular priced b&b's) and as the room was an apartment you could stay all day. The staff were really friendly […] and helpful, especially a girl in the office who went out of her way to make sure I got what I wanted! Nadia (I think) I would definitely stay again Läs mer

Close to Whiteleys Shopping Center. Hotel staff is pleasant and helpful. Room was clean (except for the carpet-old & dirty). The room accommodated 3 adults fairly well. The only real con was noise from the hallway and unit above. Creaky floors and no insulation!!