Hotell Best Western Plus Richmond Airport Hotel - Sandston

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Nice hotel for the money --- breakfast is not great and coffee not very good but there are plenty of starbucks in within 15 miles depending on which way you're headed

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This was an older hotel, partly renovated , very clean. Nice staff

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Spent 3 nights here while exhibiting at a trade show. Close to several fast food restaurants and about 2 miles away from very good restaurants. Room was comfortable, hotel clean and staff nice. This hotel is one street off the main street of hotel city, which is a good thing due to the noise of this area. Overall a great stay. We will use this hotel […] in the future. Läs mer

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The lobby area was neat and attractive and the desk staff were very pleasant. The exercise room was functional, clean and easy to get to. Breakfast was better than average for a free hotel breakfast, with hot food hot, working juice dispenser, good coffee; everything was neat, clean and fresh. The elevator was roomy and reasonably quick. The hallways […] looked somewhat worn, and were a bit stuffy, but the room was neat, clean and freshly painted. The latex paint smell was quickly removed by the air conditioner, which kept the room comfortable all night. Mattress, sheets, pillows, TV, plumbing, and room noise level were fine. Hotel is on a side street slightly off main road, plenty of places to eat nearby. I would stay here again, no problem. Läs mer

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Great customer service, clean room, nice breakfast. Will be staying again.

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The property is not new or updated, but the staff are friendly, the hotel is only a mile or two from the airport, the neighborhood has nice restaurants and parks, and the room is clean and very reasonably priced. The walls are a bit thin, and noise could be an issue for the sensitive.

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I booked a room with two double beds, but was given a room with two twin beds. The bathroom door did not close and the sink faucet was not anchored to the counter. Nobody was at the desk when I tried to check out in the morning, and there was no bell to call for service. The employee who checked me in was very friendly and our room was clean. The breakfast […] spread was very nice. Läs mer

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There was no hot water in the morning when taking a shower. Inqiured about it and was told that too many people were trying to take shower at same time. This is unexceptable. Must invest in new hotwater heater.

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There was a noisy group on my floor that didn't settle down until midnight. I was getting up at 4am for an early flight. Not a very restful night. It was very convenient to the airport though and the price was right.

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We have stayed at this hotel in the past and had a great experience. This time however, the A/C unit never really cooled the room, even though we had it turned to the coldest setting and fan full blast. There was not enough hot water for a shower, and after waiting for over an hour to see if it would reheat, we resorted to heating water up in the microwave […] and a sponge bath, which resulted in missed time at a meeting. Läs mer

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Our room seemed a little small, but very clean and comfortable.

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It was a nice place to stay. Property is well maintained. And the customer service was great. I had a special request and when I was told that "we will take care of it"; i almost did not believe it. But they did take care of it. I must say that this type of seamless customer service is rare these days. They truly deserve to be named "Best Western P […] LUS" Läs mer

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we had to put up with cold shower because they said the hotel was fully booked and they were not prepared for it. WILL NOT BOOK THIS HOTEL AGAIN

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they staff was friendly and make sure that everything was ok. i had one bad day where they had teenages on the floor makin to much nozie but it was a good stay i will go back again

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My crew thought it was very poor conidition and area

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the hotel need to be updated, rather than a mere paint job that was sloppy. the bed need to be replaced, very noisy,

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Everything in our room was clean and comfortable and the Internet connection fast! This is a nice travelers hotel. We stayed at it for one evening in route from Hilton Head Island to Weehawken, NJ. All of the fitness equipment worked in their small fitness center. There is a pool in the building, however, I did not seek it out.

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This hotel was first in a bad location, stinking all around, rooms were in bad condition and definitely not worth the price. Hotels.com rating of 4.1 to this is terrible.

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Staff went out their way to assure stay was comfty. They was very helpful and spoke to guess as if the hotel was their own home. Excellent hospitality.

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very helpful at desks

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I was shopping price, got what the price indicates. Older property, older features, clean, but like 1990's. Breakfast buffet was poor, could only face the coffee. Staff was courteous, they don't own the place...if you are looking for inexpensive, old but courteous this is your place.

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We were thoroughly pleased with this hotel. Could use a little updating and better fitness facility but for the money.....great!

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Nothing much to talk about. We needed a place to rest for the night. The hotel needs a thorough cleaning/updating throughout, like the carpets. Decent breakfast, ample parking, easy checkout.

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I enjoyed the stay. The staff was friendly and the room was clean and comfortable. Conviently located near the airport to catch an early morning flight.

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it was just an overnight going and returning fm LAX

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This facility is a far cry from Best Western's former location. The personnel are friendly, the room was clean and comfortable with nothing lacking and the breakfast was great. Will definitely be our pick in the future. No improvements needed!

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The good: clean, polite staff, comfortable The bad: toilet ran all night, elevators slow, breakfast only halfway stocked

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Our final night in Virginia. Motel was very close to airport, easy access. Several choices for meals close by. Good place for a night before we flew home.

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The staff was pleasant and helpful. Bed comfortable and room maintained okay. Nice to have breakfast available without having to go out.

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Comfortable and well equipped suite at a great location, easy on and off major roadways.

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Staff were very friendly, breakfast setup had a variety of hot & cold items. Room was clean and comfortable. Only issue was we had double beds instead of a King. Hotel is an older bldg, but was very clean.

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Staff was very polite and professional during check in.

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We stayed here the night before the Richmond Marathon. Even though it was out of town, it was pretty easy to drive the back way (non-freeway) to get into downtown. Absolutely no complaints, and there was even hot breakfast! The only disappointing thing was the lack of non-fast-food restaurants in the area.

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Stayed here for the Richmond Marathon. Reviews seemed good. It started badly by being assigned the wrong room and walking into an occupied one. The beds were not comfortable. Hotel needs renovations. We went to bed early but there was a party next door and the walls are Paper thin. However a call to the front desk at 1am did take care of it. Should've […] spent a few more $ and stayed somewhere nice. Läs mer

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Overall, we had a good experience. Great complementary breakfast. Very small room and bathroom for a family of four. Clean but run down.

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Everything was great. We had a very enjoyable stay. The breakfast was good and the rooms were very comfortable.

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TV never worked well. Two of us commented about it. Maid did not make bed, take out garbage or get rid of empty cups

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