Hotell Grand Hyatt San Antonio - San Antonio

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Really nice hotel. Clean, quite, easy access, easy parking garage access too. Food in the restaurant left much to be desired - go somewhere else. If you don't mind walking down the the river center, that is an option. Also, the room cost was high due to a convention. Didn't much have a choice as I had to be there, but I've stayed in much nicer hotels […] for less than I paid here. Läs mer

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Hotel is excelent for the price, the city has not much to offer...

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For a 4 to 4 1/2 star hotel I have had better quality and stay from Holiday Inn. It was too pricey which I didn't mind paying that but not the service we got. I hope we will never have to stay there again. :( Not a happy customer.

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Very enjoyable

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Checked in for what we thought was a king deluxe room only to be told they were sold out. They offered a hospitality suite, 2.5 times bigger room with a queen bed? We initially took it then realized it was a Murphy bed, after asking for a manager we were given a coveted "sold out" king deluxe room. The room was just large enough to squeeze the bed in. […] Not what I expected for what I paid. Got better service and accommodations for less many times before. Läs mer

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The location and acomodations were wonderful. The food from room service was horrid. We had to request house keeping services on the one day we specifically did not have our privacy marker on the door. It was a nice stay, but for the amount per a night, it was sub-par.

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Overall a great stay! The bed seemed a little small (grand king room) but the room was very neat and clean! The pool was fantastic and our view was wonderful. The staff was very friendly no matter the time of day. So close to it all just a short walk to the restaurants and river center. Would definitely stay here again!

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Great hotel.

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We stayed at the Hyatt for our one year anniversary and they were wonderful! They brought us up complimentary champagne and strawberries and even upgraded our room for us! It was memorial day weekend, so the hotel was packed. We paid for the breakfast to be included but what we didn't know is that when it's busy you have to wait to go into the breakfast […] buffet. We waited at least 20 minutes to be seated! I could have done without the waiters who only really bring you drinks and then expect a tip. Also be aware that if the Spurs are playing the night you stay there, if they win, the fans will be honking their horns up and down Commerce until at least 1 in the morning. Those were my only complaints, everything else was great! Läs mer

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It was fabulous. We got a very good rate and the service was excellent. All the staff were very courteous, kind and friendly. The room was very clean. . We had to get a double bed because all the king beds were taken, but we didn't mind. Our overall experience was excellent and we highly recommend it!!

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No free WiFi, they make you pay for access. Overnight parking is $25 a night. Definitely get breakfast included in your room price, it's very good but way to over priced if not included in room. And the valet parking should be free for guests, but it is not.

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This was the best place to stay after a horrible first day experience in San Antonio. The beds and room were amazing - we even had a slight view of the Riverwalk. This is located by the Convention Center so it was crazy, busy but not too out of control. Definitely would recommend this to anyone going to San Antonio!

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it was great hotel, kid friendly, staff member was helpful at all time.

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Friendly greetings all around and fast service, check-in and out. When we arrived for our special event stay, and mentioned it was our anniversary, we were upgraded to a room of equivalent value, but with a really nice view. A nice little extra and much appreciated. A couple other extras were offered us to make the anniversary special. The breakfast […] buffet was exceptional. Well worth it. Convenient location and easy access to attractions. We walked everywhere. Thank you for allowing a beautiful celebration of our wedded bliss. Läs mer

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Well, the hotel itself is not bad, but service staff rude, unfriendly and has not clue about the product they selling. Basic words like "good morning/ thank you/ please and have a nice day" are not common to this people. Usullay I am not writting e-mails to the headquarter as I prefer so solve problems direct with the manager on duty, if there is any. […] But in this case I send the following e-mail, so make your own picture if you want to get treated like this. After we send our e-mail, we got even more highlights, as the breakfast service is only available until 10.00 a.m and not as written in their binder until 11.30 a.m. Furthermore, when we checked out, the lady want us to pay $ 25.00 and as we asked her why, the explaination got crazy.First she said, our business plan includes only $ 50 for breakfast, so we told her that we don't have a business plan, our hotel rate was booked including breakfast and pre-paid and no restriction are applying, so she changed it to ok, but coffee, tea, orange juice is not included in the breakfast buffet price and thats why we have to pay. No, your daily breakfast bill includes everthing. Ok then it is the addtional tax you have to pay. No your bill shows price for breakfast plus tax and she finally explained it is a mandatory tip for the waiter/waitress. I just laughed and she said, ok if you don't wont pay I will remove the charge which she did. Unfortunately it is not possible to display my e-mail. Läs mer

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Enjoyed the stay, right on the riverwalk.

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Horrible room for the price. $5 water bottles left in the room that they would "bill you for", after paying $200 for the room you would think the water would be complimentary. Guess not? The carpet by the window was ripping up from the floor. Our view was a mess of construction and an old beat down dennys across the way. Beautiful! Lower your prices […] guys, cause I think the Hilton has you beat! Läs mer

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Very seldom give a top rating to anything so when I do it means something. So next to highest is all I usually give unless they "walk on water" That being said, this hotel is very clean and comfortable. The staff is very helpful and friendly. It has all the amenities and allows pets. On the riverwalk but off the main loop which is the nice thing about […] it Läs mer

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We had a wonderful time in San Antonio. The hotel was very convenient to all that the downtown area has to offer. Our only negative comment would be that there is a charge for WI-FI and also for parking at the hotel.

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Dismayed that billing thru expedia changed the breakfast. Four people but only 2 breakfasts . Since this was the first time at a Hyatt and being new to the travel scene, I unfortunately will not be going to any Hyatt facilities.

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Disappointed with the luxury of the room compared to the Hyatt Regency and other Riverwalk hotels.

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The stay was excellent. I really enjoyed my time there.

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This was a great hotel. I would definitely stay there again.

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My title says it all. I would stay there again.

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Right on the Riverwalk. Staff was helpful and friendly. We had a nice time.

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It was fun.

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A great experience. My party was reduced from 4 to 3 but I prepaid for 4 and lost that money. Was not prepared for $39 per day parking fees for each of 2 autos. My only other experience with large hotels is Las Vegas where parking is free. Culture shock on my part.

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Service excellent. Room comfortable except for feather pillow. Amenities great with extensive free add-ons for forgotten items.

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Easy check-in by very professional staff. My room was very comfortable and clean. Room service was awesome, and other staff members were great.

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I feel very satisfied with the location and comfort offered by the hotel.

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Very quiet room and in the heart of San Antonio, close to river, shopping, Alamo.

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The perfect getaway destination. Great room, heated pool, fabulous healthy dining, friendly staff from the first moment until our easy checkout, unbelievable fitness center. Never felt crowded even though lots going on at and around the hotel. Right on the best part of the river. Easy walk to everything worth doing downtown! Parked across the street […] in Market Street garage because hotel too much $$ for parking and we could see the truck from our room parked on their roof top garage! Läs mer

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