Hotell Country Inn & Suites By Carlson, Absecon, NJ - Galloway

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On May 11, 2013, I checked-in at approximately 3:10 pm, received door cards for room 318. Entering the room, there was an unbearable smell. I opened the window and sprayed perfume. Then, I went in the bathroom to use the jetted bathtub; however, the tub stopper was broke, the tub water faucet handle did not turn, and the jetted bathtub did not work. […] (My expectations when I reserved the room was that a whirlpool tub was in the room (as shown in the third picture in the room advertisement on the webpage) and the jetted bathtub was in the bathroom. In the space for special accommodations, I asked that someone verify that the whirlpool tub was operable when I arrive). I called the front desk an hour before leaving for the concert to report the issues. The man at the front desk advised me that he could not come now, he was alone, busy checking in other guests in. He said that he would come up when he finished. Was I a quest? Or had my status changed after handing him my credit card, for a deposit in the event I destroyed the room? When I left the hotel for the concert, I stopped at the desk, advised him we were leaving, reminded him of the issues. He had no guests. When we returned after midnight, the issues weren’t resolved. Customer service improvement needed, staff needed, room freshness and operable advertised amenities, urgency for guest when issues arise. Läs mer

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The stay was comfortable!

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GREAT STAY WILL DO AGAIN. .

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Enjoyed my stay

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We did not want to pay Saturday night prices in AC, the hotel met those needs, nicely priced, clean and a short ride to AC did not get to enjoy free breakfast chose to sleep in.

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I booked this hotel on my way to Atlantic city when I got there my fiance and I checked in quick with no issue. Our room was nice with the whirlpool tub and great space. It was close enough to the strip buthal.the price of staying at one of them casinos

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Overall we enjoyed our stay very much, the staff was very friendly and helpful. We booked there because it had a pool, and the condition we found the pool in was not satisifying. We found sand in the bottom of the pool, I don't believe it had been vaccumed. Also, we had requested a smoke free room, and that's what we received, but upon entering the […] room it was obvious someone had smoked in there. Läs mer

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First room bedding had cigaret burns on them, called front desk and I was told they do not have an extra room for us to change. So I asked for a new bedding, they guy sad yes he'll have some bring it up. An hour went by and no bedding, so my husband called front desk again and the guy no one is there to change it so they are going to give us a new room. […] Second room comforter also had burns, didn't bother calling front desk again just threw the comforter on the floor. Also the hot tub is not in the room, it's in the bathroom. Läs mer

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This is the third time I stay here, and I will again if I have to. Perfect spot, perfect room, jetted tub is awesome, Hamilton Mall is 15 min away, so is the casino. Price is good, if you are a picky person who doesn't not like a lil hole in the wall and lil stain in the carpet, let me tell you this is not a big deal... Room is clean, plenty of towels.. […] This hotel it just good. Läs mer

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Nice hotel and rooms but staff was always on a cigarette break and business center PC was broken.

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Nice hotel will stay again.

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We enjoyed this hotel better than most of the hotels in ac

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Very Good

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Clean nice hotel picture is exactly what you get. staff was great help. Love this hotel will be staying here everytime I visit Atlantic City

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We're planning on coming back. Its clean, close to AC n reasonable price.

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Room was nice. Listing was confusing we wanted the room with the jacuzzi out in main part of room and not in bathroom. We did not need the kitchenette but paid the extra because the pictures and listing made it look as if that was the room with jacuzzi in main area. Also a flight to Atlantic City would be better than the 9 hour drive. Unfortunately […] none exist. Läs mer

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I have stayed in a number of Country Inn & Suites, for the most part in the South East. When I was searching for a hotel outside of Atlantic Beach, and found this chain, I did not hesitate to select. I did so based on my previous experience. When I arrive for this trip, it took several minutes for a clerk to show up and check me in. The following morning, […] I came down for a quick breakfast at 8am. There was not hot food available, only empty bins, no juice or coffee. I did not see an attendant in the room, or at the desk. So, I left and went on to my appointment for the day. I would receive the same service on day two. If I had to guess, the hotel is owned (managed) by a foreign person who has no idea what Customer Service levels are. They were under staffed, little if any sense of urgency, otherwise not engaged in providing a suitable product. I will move back to my Hilton Honors program and spend more money on my next trip. Läs mer

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Wouldn't take much to improve. Just act like you care, stop cutting corners for maintaning a clean establishment and realize that the breakfast area needs to be staffed and kept presentable....

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Nice room,nice staff,nice breakfast. Only downside was our room faced the highway and we heard some traffic noise.

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Ok, I am not one to rave about hotels, but this one is pretty awesome. The tub/shower in this hotel is amazing. Seriously worth the experience. The beds were fab, pillows were fluffy, and the linens were clean. The staff was super friendly, but we didn't really need anything. Also, the pool and jacuzzi was clean, nicely kept and kept our kids happy […] for hours. One of our rooms smelled like smoke BUT we didnt make a fuss over it, it wasn't THAT big of a deal. Breakfast was great, clean breakfast area, and clean enough that I felt good about going in my socks. Overall, We were really impressed with the hotel. For the money, you cannot beat it. Läs mer

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First off, I accidentally booked the wrong room (2 queens w/kitchenette). When I called the front desk to inquire about the availability of a King with a Jacuzzi the gentleman was extremely nice and made the accommodation. The font desk area is great with the fireplace and there is a coffee station with cookies all day long. The room was immaculate […] and the bedding (most important part of an overnight stay) was very comfortable. Large two person combination shower/Jacuzzi tub was great with plenty of hot water. basic refrigerator/microwave and sink and flat screen television. Free breakfast was very good and more than enough to start your day. Only negative issue was the wi-fi can be a little wiggy, but I was able to use it and am writing this review sitting in my room. If you are going to AC, skip the in town hotels that charge for parking, and internet and stay here. Läs mer

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very nice accommodations except mattress was too soft

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very close to atlantic city very reasonably priced and the rooms are huge ! the jacuzzi was another added feature although it didnt work when we tried using it. it really didnt take away from our stay. my next trip to atlantic city i will most definitely be staying there again you cant be the prices and hands down the type of room we stayed in would […] probably cost a fortune in these big named ac hotels Läs mer

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It was a great experience to stay at a new, calm, and clean hotel.:) Plus cozy indoor swiming pool.

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Staff was helpful and friendly. Very nice, big, newly renovated room. Only prob was the jaccuzzi didn't work. I didn't call it to mgmnt attention because we were leaving soon anyway, but I'm sure they would have taken care of it. Best free breakfast of any chain I've stayed, and I've stayed at a bunch.

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Wasnt what we expected. Jacuzzi tub did not work. Would not stay again

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It was a great stay, rooms were clean and staff was friendly snd helpful.

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The room was clean, the laundry facilities good. As a "Sandy" victim, this was a comfortable stay with amenities we needed.

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This hotel is in a great location right off the Garden State Parkway. It's a great place to stay if you're heading to the Borgata. The beds were comfy, the room was huge, and it had a great indoor pool. The complimentary breakfast had decent options, though I've had yummier.

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I usually stay at this hotel whenever I travel to Atlantic City. The room is always clean, and the staff is very friendly. The continental breakfast is very good, and the overall stay is just as good, if not better, than any "Five-Star" hotel. I would gladly recommend this to anyone. I also like that it's away from the boardwalk. The parking lot is […] very convenient. Läs mer

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There was no wireless Internet in my room as promised and there were stains on my comforter on my bed!

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All the front desk personnel was very nice and willing to help in any concerns. Thank you and will stay again in this hotel. My room was big and clean.

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Very clean hotel. The free breakfast had everything you could want.

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I loved this hotel from the moment I stepped into the lobby. It was cozy and made me feel welcome. Hotel staff was friendly and accommodating. I didn't get to enjoy the indoor pool but did enjoy the jacuzzi in the room. The room was spacious and clean and had a full kitchen. The bed was one of the most comfortable I've ever slept in. The shower- superb […] with the multiple shower heads The only complaint I have is the smell in the elevator whic I attributed to the people coming from the pool. The breakfast was filling, eggs, sausage, breads, pastries, cereal, oatmeal and make your own waffles! Ride to AC was about 10 minutes. This is definitely my new go to place when traveling to atlantic city. Läs mer

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