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As stated by other reviews we had to collect our key from the hotel around the corner to this hotel - no problem at all. Our room was on the third floor.... It was spotlessly clean and basic. We had a small balcony that we could stand out on and we were looking directly across at the Opera House. If you want a hotel that is the perfect location for walking around central Bordeaux then you can't beat this hotel. We were two minutes walk from the longest continuous shopping street in Europe - bliss!! And just around the corner from the tourist office. We didn't have breakfast so I can't comment on it. If you're looking for a luxurious then don't go here but if you want something central to lay your head and leave your bags then you can't go wrong with Hotel De L'Opera. I would definitely go back. av Rachel k från Ireland den 1.11.2011