The Westin Ottawa

I was in Ottawa for a conference. The immediate impression of the hotel was that it was impressive and classy. The hotel staff were all fantastic. The room was also nice, clean, stylish, EXCELLENT view, and a huge TV... but there were several things that annoyed me: 1. The desk had a thick glass surface. It looks ok, but it forced me to buy a mouse pad since I use a laser mouse with my laptop, which was quite annoying. 2. WiFi is only included if you join their "SPG" club. Is it really that difficult to just give their guests WiFi from the start? I constantly saw people staying in the lobby just to use the truly free WiFi, so being able to get free WiFi by joining SPG was apparently not that obvious. 3. No ceiling lamp, but I know this is how almost all hotels in North America does things. 4. The shower didn't have a hose, but just one of those heads that sprays from above. The controls didn't allow you to adjust the water flow either. None of this is stylish, just impracticle. None of these things are critical of course, it's just that I've stayed at many much cheaper hotels that have had much more practical rooms.

Room was very clean and comfortable. Staff were accommodating and friendly. We were there for a business trip. Event went smoothly, the hotel ensured that guests needs were taken care of immediately.

The service given at this location was top notch. Everyone there to offer a helping hand or just the morning smile. It was a pleasure to be around all of the workers

Very good, well located. Parliament view is nice but noisy construction going on across the street.

I love staying at the Westin. It's located close to Byword Market and it connected to the shopping centre next door - great when the weather isn't great. My only complaint is that the toilets are always so noisy when you flush them and the door to the bathroom is sliding so it doesn't keep the noise inside the bathroom very well.