Holiday Inn Berlin City Center East Prenzlauer Berg

Bra boende på bekvämt avstånd från min dotters lägenhet och bra förbindelser till andra delar av Berlin

Mycket nöjd med hotellet rent o snyggt, trevlig personal, mycket bra frukostbuffé

Det var ett bra och rent budgethotell. Rejäl frukost med det som man kan begära. Rummet hade stora fönster ut mot Prenzlauer Allee, vilket gjorde att spårvagnen utanför hördes, men inte jättemycket. Fanns inget att klaga på städningen. Rummet var mycket rent.

Convenient locations with the tram M 2 right infront of the hotel. Nice neigborhood "Prenzlauer Berg" with excellent restaurants and bars not too expensive in walking distance.

They said they are pet friendly and upon booking I immediately followed up with a message about bringing a pet (cat). They confirmed for a reasonable fee of 20€ this was no problem, this was a week before arriving. After 12pm noon on the day I’m to arrive (ten minutes before boarding my plane) I get a message in German that my pet will not be allowed to stay. A notification this late in the booking, after giving confirmation the pet was allowed, is unacceptable. I made other arrangements for our pet, luckily I had someone in Berlin who could help me. Upon arrival they put us in a room that was not two twin beds as was booked. All of these issues were again raised by me at time of check-in and there was no effort for an apology or explanation by management (the woman checking me in was nice, but unable to assist further, and did fix the room type/bed issue). On check out they attempted to charge me for the pet I told them when checking in that I did not end up bringing. I asked for the manager who was proud to tell me he was such but offered excuses upon hearing my concerns. So I simply left it there, however I do not feel good about how it was handled during the booking, during check in, during check-out, or by management.

I was completely satisfied with my stay , it was close to where I needed to be ,

The hotel was great, very clean and modern The staff was great too

Clean and efficient. Top notch rooms.

Great location and very helpful staff.

The room was spacious, great comfort and terrific staff, however the odour in the bathroom never disapeared even though we were told the technicians were there to fix it. It was the only bad thing about our stay, everything else faboulus and I hope the rooms on 2nd floor don't have this probleme.