Comfort Inn Pensacola - University Area

Carpet was not clean

Comfortable beds, clean rooms, bathroom dated but clean

Great location wish I could’ve stayed longer

Very nice. Easy check in. Would stay here again.

We were very pleased with the hotels condition service. All the people were very friendly and accommodating. We did miss the hot breakfast. But we understand

Overall pleasant hotel, morning front desk staff was great and very welcoming. Good location with grocery and convenient stores nearby. About 20 minutes to Pensacola beach

Stayed for three nights. Hotels.com and the hotel did not communicate properly and I was overcharged which left me with less money to spend on my vacation. It was refunded, but not until two days after I was already home. And there was a large roach on my daughters pillow which I caught and disposed of. But that was the first time we entered the room. Didn’t see anything after that incident. Generally speaking, the rooms were comfortable and nice.

I stayed with my family. The only compla3

Check-in was great, the person who checked us in was very courteous and friendly. However, nothing was said about no the new rules about the cleaning of the rooms every third day, and after the second day of not cleaning the room or getting fresh towels, I asked the front desk to please have the room cleaned that day, again was not told this had to asked before 9am that day or it would not get done. We were there for 4 days and the trash was never taken out, the room was never cleaned and fresh towels were never given. The area around the hotel did not give the feeling of safety, there were people loitering in the parking lot that were clearly not guests, this was every night, and not one or two people but several people just loitering, it had the appearance of drug activity. I would not recommend this hotel to anyone and I read many reviews before booking this hotel. Not sure at this point if the reviews were from actual guests.

The hotel itself was nice. Pool was amazing! Clean and comfortable. The air in the room was not good but thats probably because it was the top floor. It was bearable but not comfortable. The the thing you pull-up for a shower required a lot of preasure to pull up and put down so we just left it up. Minor inconveniences were our only issues. Overall it was a pleasant stay and i would stay there again. Staff was wonderful as well!