Hilton Nairobi

Short and intense business trip. Positive: Very kind and positive employees, central location in Nairobi. The hotel is a run down former glory.

The location is excellent, right in the city centre, the pool was very good as it was heated, But the hotel is old and a bit worn really, needs to be revamped. Prices quite high for food and drink.....but the Jockey Club has a good deal for 5 beers for 1500 KES

Excellent customer service in every aspect

Everything was super excellent apart from when making reservation I was advised checking time to be 10.01am, we arrived at 11:30am and was told check in time was 2pm, so we had to wait. Secondly I reserved two rooms next to each other but when we got there our rooms were on different floors

Its in good location. Security good. Food is good. But didnt provide tooth past and brush.

The property is dated and is due an upgrade in the rooms

The Hilton is well placed in town and has all the facilities that you would expect. Staff are good and there is a good atmosphere. I am a regular visitor to the Hilton and my only complaint is the limited restaurant/food options and the price. a two course lunch for two people consisting of soup followed by chicken with mash and vegetables came in at close to $85.00 USD before service charge. Half of that price would have been expensive. The food was fine, but not at that price.

Very friendly and accommodating staff. We felt very safe and well taken care of here.

Hilton Nairobi setting was appropriate for my business trip being at the heart of CBD. The room was comfortable. Very helpful staff In general. Great help. Transport back to JKA airport was the only hiccup, not straightforward but that is arranged separately.

We had paid extra to have 2 queen beds, but were told at check in that it wasn’t even an option to have 2 queen beds. They brought in a roll away cot, but gave no discount because our room was prepaid. They also added a charge for shuttle to the airport, and charged us extra for WiFi even when we’re Hilton honors members. The ‘continental’ breakfast was offered to us at an additional $19.00 per person per day, which we declined.