Mandarin Oriental, Geneva

The staff is amazing and very friendly. The service is very good.

Whilst the front of house staff and the bar staff were very hospitable and helpful the overall feeling from the hotel lacked a particular warmth of sense of ‘going the extra mile’. I felt that toiletries were scarce to the left in the room, though they did get credit for having a kettle as well as a coffee maker in the room. I was most disappointed by the Indian restaurant on the property. The service was slow from being seated to receipt of a menu. In addition there seemed to be inconsistency in the level/ quality of assistance given from table to table- the table right next to us were offered. Wine menu on seating, champagne suggestions and menu suggestions- but we were not offered any such. In fact our appetizer was forgotten and our Biryani came much after we had finished all the main dishes. The meal was the most expensive dinner of our entire trip but was the most disappointing overall from service to quality. We did ask for and receive a one hour late check out which was appreciated. The staff at the Bar area were also exceptional.

This is a good hotel. Special very good for the breakfast.

Amazing Highly recommended

Extraordinary bad service and policy. I was charged 300 € for an hour late check out. I will never return and I will not recommend any one going. I have stayed may times and always had a lovely time, but this really was unacceptable.

Honestly can’t say anything negative. Great stay.

like that it is not right in the Center of it all in Geneva but yet within walking distance so it is much quieter than the other properties which are in the similar class in terms of motorized and foot traffic but yet somehow amidst all of it.

perfect and nice....

On our arrival to the hotel, front desk were great, we got offered a champagne and they were quick to make a restaurant booking as we had arrived around 9:00 PM, we were asked to change as no shorts in the restaurant. We went to the room it took 40 minutes for luggage to arrive as the bellboy had put it in another room and couldnt remember. Finally we got to the restaurant “Rasoi” we werent offered drinks menu, and told we needed to order food first as kitchen was closing. We ate quickly food was ok, Got to the room, spent 40 minutes looking for plugpoints next to bed( their are none) Finally found 2 charging points, showered and got into bed to find the bed was creaking( actually making squeaking sounds ) i said to my husband this is very off putting and uncomfortable, by now we were exhausted as we had driven down from monaco. By midnight i was sweating as the air con wasnt working, i then opened our windows( only to hear the street sounds) after an awful night, in the morning i tried to turn kettle on!! It didnt work.. by now i had had enough i called the front desk and complained! They sent coffee and somebody to check my complaints, the person checked it and said sorry all was broken.. they offered free breakfast! By now i just wanted to leave! At checkout the receptionist just said sorry and offered free parking which i accepted but carried on to charge me for a glass of wine that i had previous night! I just cant express how dissapointing this stay has been worst

Everything is fantastic, staff very very helpful, all services are excellent, food is fresh and very clean, all staff are friendly, the location of hotel is fantastic