Courtyard by Marriott Williamsburg Busch Gardens Area

Overall, I had a great time at Courtyard by Marriott. The only exception I wasn’t pleased with was the housekeeping continued knocking on my hotel door on three different occasions before check out time which was at 11am.

I'd like to say the hotel facilities are actually very nice. I didn't get to use the pool, but I wanted to and it looked very nice. The shower head was lower than average but the water pressure was good. The location was convenient to Busch Gardens. My issue was with the service. My friend checked into the room and was getting ready to get in the shower when the front desk also gave the room to a family/group who walked in while he was naked getting ready to get in the shower. He was obviously very disturbed by this and no longer felt safe in the room. The front desk didn't even call to apologize when the family/group when downstairs to get a new room. Then there were the room key issues. We had to get both the keys done 3 times in total. Nothing like coming home late at night after a long day at Busch Gardens and not being able to get in your room and wondering if someone else was in your room or if your stuff was still inside. Upon checkout, I was asked the standard "How was your stay?" where I shared the above information. The response, "I'm sorry about that, it looks like you booked through Expedia so you should get your receipt from them via email. Have a nice day." My feeling of course is none of this should have happened, but the 'apology' seemed more a brush off and an invitation to leave than anything resembling customer service. It lacked empathy and offered nothing, not even that they would try to prevent this from happening in the future.

Stay was great. The front desk was awesome. She helped us get checked in a little early and gave us some great tips (thanks Jessica) the hotel room was clean and new.

There wasn't anything we didn't like!

Great Hotel, great people, great experience.