The Westin Resort & Spa Cancun

The hotel has an amazing view of the ocean and is located away from the noisy parts of the Hotel Zone. You can always hop on the city bus and get there. A part of the hotel has been recently renovated and is really nice. But the older part...........well, you can tell it is older. It has a smelly odor (also in the room) Really nice pool restaurant with a great menu. I found the reception desk service to be the weakest point. It takes forever. And do not show up before the check-in time (4 PM), you will not get a room. I waited 3 hrs, nobody really cared. My rating is average, but I would go back.

The stay was terrible. First they forced me to move by locking me out of my room so they could use it for another guest since my room was adjoining another that they wanted to connect. Second I reported $200 stolen from my room. The hotel offered to investigate only if I would consent to a full search of my room by their staff which I considered a threat. Third I went to local police station to report the theft and their response was non existent. The police wouldn’t take any time to accept my complaint. Said they were sorry and Adios. I hadn’t been to Cancun for 20 years and don’t plan to return. The prices were high, the local markets were full of panhandlers but the beach was beautiful. I’ll stay home in Florida before I visit Mexico again

We booked this hotel because we were looking for an economical way to stay in Cancun on the beach. This hotel had fair prices balanced with nice amenities and a good location. Overall, this was not a bad hotel but we had a few complaints. There are at least 4 pools but no hot tub at all--the only hot tub is in the Spa and you have to pay about $10 per day to use it. Seems like a ridiculous expense for a resort to not have a public hot tub. The walls in the rooms are very thin--if you are a light sleeper, you can hear everyone in the adjoining rooms, the hallway, and the room above you. This was irritating in a hotel that was not necessarily cheap to stay in. Furthermore, we tried to eat at the poolside restaurant and it took 2 hours for us to get burgers, fries, and ice cream. Service was ridiculously slow, the staff was not friendly or accommodating. Then after we had paid and left the table, the server had to seek us out 2 hours later at the pool to tell us the payment didn't go through. No issues with needing to verify payment, but this should have been immediate when we were at the table, not hours later. The concierge service was okay. Serena was our saving grace and the only concierge who was ever helpful. Otherwise we would approach the desk and people would tell us to wait for a specific concierge (even though 3 of them were standing around talking). Overall, no issues really disrupted our stay, but if you are looking for a five star resort, this is not it.

Overall a good stay. The drinks were horrible. Worst margaritas I’ve ever had.

Staff is great. Food a bit pricey for what you get, but thats expected. Drinks weak. But the staff shines.....very caring, funny, helpful, kind, and everyone wore a smile. The place was being renovated 12-09-18, but its coming together nicely. The rooms were very comfy. Wish I had booked more than one night