Laura Ashley - The Iliffe

Excellent

terrible customer service, do not care about the satisfaction of their customers. Lack of basic amenities (no fridge, plastic cup to put teeth rush, broken bed ect), not able to recommend places to visit, dirty bathroom not cleaned everyday

Hotel staff were very nice and polite! Decor was amazing, got bumped up to the bridal suite free of charge after requesting a signature room!

A nice hotel conveniently located in Coventry. The room has a Nespresso machine which was greatly appreciated and big comfortable beds with a pillow menu. It was very quiet because of Covid and we were often left alone in the dining room while the staff were elsewhere. Our room was a bit noisy as it looked out onto a road. There was double glazing in the room but not the bathroom and no air conditioning. The dinner menu was quite limited.

Everything was excellent, clean, polite staff, nice room.

There was a mix up with my booking. I took four days for them to answer phone messages and emails. They wanted to charge me twice and showed no sign of flexibility or caring for customers. They only value profit. This hotel puts the Laura Ashley brand to shame. Avoid at all costs.

The hotel room is a bit small. But the Portughese receptionist Avin is superb. He is very courteous and hardworking. He managed check-in, bringing luggage, showing the room with checking of provisons, refilling the wood at the fireplace, managing the sitting arrangement in the restaurant, bringing items to the room (housekeeping)… Can't image his wide scope!

Don’t be fooled by the Laura Ashley soft furnishings, it is trying to mask an old hotel that’s been painted, and not very well. Old, drafty windows, heating in room 14 via 2 plug in radiators, no heating in bathroom, holes in bathroom door, hook hanging off the back of the door, and the list goes on. My stay was when there was no hot water one evening. It was fixed, but not a great welcome. Then basic things like the stair carpet was filthy with dirt that could be swept up. Finally, they’d run out of bacon at breakfast. Again, a small thing, but just not what I would expect from a £130 a night Laura Ashley hotel. Would not recommend at all.

Very clean and hospitable vintage British style hotel. Thanks.

Nice hotel although a little out of the city centre and not much atmosphere in the bar area. Rooms are well appointed and the breakfast was good.