I tried several times to communicate with the hotel via email to get information about the shuttle, and when I arrived at the airport, I even included calling a number of times, but there was no answer, and the voicemail was full. I ended up taking a taxi for much more than what the shuttle cost, and when I arrived at the hotel, I was dismissed quickly by one of the women at the desk, saying that the phone was on the charger and would have worked. I understand when somebody’s having a not great day, but later in my stay, I asked for some other help from the front desk and they weren’t exactly helpful either. I chose a different nearby hotel on my next journey through Munich and was much happier.