6/10 Bra
11 mars 2017
The hotel is situated centrally in Kampala
Staff are dedicated, prompt in their response and friendly in spite of the difficult working conditions. They make one feel welcome. The menu, especially breakfast needs refreshing and the chef should be more creative. During my 10-day stay we were repeatedly served beans, shallow or deep-fried dry chicken, porridge, potatoes and what would pass for an omelette/scrambled egg. Twice or thrice we were severed "katogo" = boiled matooke with tomatoes/peanut sauce. The toaster broke down on a number of occasions. In my opinion management should do some homework in order to bring the hotel´s menu to an acceptable international standard.
Because of its position and being housed in an old building from the 1920s (?) the hotel should benefit from a total renovation with better sound isolation/proofing as well as making it accessible and friendly for the functionally disabled customers. I had to change rooms due to a leakage through the electric wiring system in the bathroom and I was informed that something similar had occurred in another room two days earlier. Hence the urgent need for renovation. Warm water trickles through the taps and it takes ages to have a decent "shower". Make sure you take or buy your own electric adapter as they are scarce although a front desk manager secured one for me on request and she was kind enough to provide me with a miniature mini-bar. Wi-fi is extremely slow and unsecured! Parking space is limited. AC is perfect and a welcome relief.
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