Extended Stay America - Detroit - Auburn Hills-University Dr - Auburn Hills

The Hotel stay was not the worst I have stayed in,but I believe it was a far cry from the original hotel I booked. I was called at 2am 5 days before our trip answer was informed that hotels.com overbooked the hotel, then it took over an hour on the phone the next day to get this solved. I called back the next day since I was woke up at 2am for this. Then hotels.com recommend 2 other hotels that would have cost more money of course, had to argue to get transferred to hotel at the same price. The.extended stay was not the worst, but the bathroom was a bit dirty and the room had fleas in it, that we did not discover until the next day. I believe this trip would have been much better if our original reservations were honored.

My stay was unsatisfactory. Bathroom had hair all over the counter and in the tub. The bed looked like someone was laying on it after it was made. The AC unit was broken.

The hotel served our purpose; a clean comfortable place to stay while working in the area.

Booked this hotel mostly because they allow pets, booked through hotels.com and there was no mention of fees with having a pet. When I went to check in I was told there was a $25 US charge for having a pet, had I known that I would have not booked this hotel as there are others out there with no or at least cheaper pet fees. The Queen sized bed as advertised is actually a double, pillows were horrible had to go out and purchase one, stains on the bedding looked bad but sheets did smell fresh so hopefully just old stains? The bed was not too bad comfort wise (after getting a better pillow). There was a kitchenette that we didn't use and our fridge did not work, after calling down to front desk and inquiring about an ice machine was told hotel did not have any because there are refrigerators and ice trays in room. When I told him that the refrigerator was broken and did not make ice he pretty much said too bad for you? Upon check out the day shift manager asked how the stay was and I mentioned the issues, she was very apologetic and was surprised the night clerk didn't offer another room or at least a nearby refrigerator to keep our things in. That would have made sense as the hotel was only one quarter full. She gave us a voucher for a free nights stay at any location within a years time. I guess that made up for the stay we had.

It was nice and spacious in the room. Quick check in and quiet area