Extended Stay America - Memphis - Germantown

They have to do a better job of not having gnats in the rooms.

This is a NO FRILLS hotel. No ice machine. No towel service. No breakfast. No pleasant workers. No pool. One working elevator. Smelled of pot in the hallway. Our room was not thoroughly vacuumed before we arrived. Found a shaver and washcloth under the bathroom sink. Front desk said that it was my fault that the wireless internet password was registered incorrectly. Seriously??!!! THEY are the ones that set it up!!!! Neighborhood was good. Stay here again? Never!! 👎 Stay at same hotel chain? Nope!!!👎

The staff was very professional and pleasant to work with.

The hotel was sold out, and we had to seek a hotel to stay at.

Very very very very noisy kids running up and down hallway all night, someone played loud music right outside our window!! Was already ignored being that this hotel was was a have to stay because we had to move from another hotel due to it being unclean unprofessional at this point I’m bout fed up with hotel.com never received our cookware we asked for we just ordered take out