Extended Stay America - Memphis - Germantown

Well lady at the front desk was so rude had to wait 1 hour to get a new key to my room after i had another day add ... it was my Anniversary and we came from Nashville to spend time and it was ruined...staff name was melissa

My stay was great. No issues except a barking dog that was resolved immediately.

Been here at this property over 5-9 times this year and Melissa normally checks me in quickly...One decent Subway to eat and the rest are up the street by Uber or Lyft....

Not a very good place to stay needs to be updated. And needs to be clean better. And has a smell in room and in hallway.

This was my first experience with an extend stay hotel so I wasn’t sure what to expect. There was no hair dryer in the room but when I called the front desk they brought one right away. There was no coffee pot in the room which was a little inconvenient but I survived. The poor air conditioner had a hard time keeping up as I kept it set on 64 for three days but the temperature outside was in the 90’s. Overall, it was a nice place to stay and a very quiet area that was convenient to restaurants. I will stay here again!

I stay here pretty much every time I come to Memphis, everything was good but I paid more this time then I’ve eve paid. For the price I paid I could’ve actually gone to a holiday inn or something more upscale. Although it’s a great stay for me I think I’m gonna consider a hotel who is not pet friendly cause there were atleast two people I saw with dogs and I hate animal hair, and in such a place or any of them that are pet friendly they not cleaning like they should.

Ive stayed at other extended stays and this is the worst one by far....no ice machine and lost money in the coke machine...the bar of soap was insufficient housekeeping left...the room hasnt been dusted at all....the bed wasnt properly made up either....

This location is the worst!!! I had issues with the desk clerk ( Micheal ) his attitude and customer service skills are the worse, some type of disciplinary action needs to be taken. Upon checking into the room, my rooms was dirty, the bed wasn't made, and the restroom wasn't cleaned, for Gods sake the t.v was on the table, I couldn't get any tissue, because the hotel was out. I asked to be moved to another room, Micheal told me that I had to deal with it because my card has already been charged!!! Saturday July 4th, I didn't get any sleep because the fire alarm kept going off. This location lacks structure with the employees, the housekeeping team walked around singing rap music, and played in the hall, if that energy had been put into their cleaning skills, the hotel would be better. Check out was great, the desk clerk was actually training, she did well and provided me with the asst. mgr contact information

Everything was perfect. No complaints! Tv didn’t work at first , called front desk - representative came up and it was fixed in two minutes. PLUS , you can stream your phone to the tv 🙂🙂

Didn’t have a chance to stay even after I booked a room thru this app I was told once I arrived to check in that I had to pay additional $80-$100 saying it was an early check in fee even when it stated on the app that I had from 3pm-5am to check in for that current stay and wasn’t even offered a refund