Country Inn & Suites by Radisson, Ames, IA

Good

Great location, room and comfortable bed

The staff was friendly. A pipe burst during the stay causing the fire alarm to go off for half an hour. The light in my room's entry way flickered the entire time.

Everyone was friendly and helpful. Rooms were clean and comfortable. Breakfast had lots of variety. We had 2 rooms and one had a slow draining tub. They were fully booked and we didn’t hear a sound from other guests! Will stay again.

We chose this hotel based upon previous trips in other cities at this chain. Check in was fast and efficient. Things changed when we entered the room. The bathroom had obviously not been cleaned. There were dried drops of urine near the toilet lid hinges, and the bowl itself was full of brown liquid feces. It took 3 full cycles to clear. When we reported this to the front desk, the front desk clerk came and quickly cleaned the toilet area of the bathroom. Using the sink later, we noticed the stopper was stuck almost shut. Someone came to look at it, removed the stopper completely and left a note that it was broken and would need to be replaced, noting that there would be a credit on our room. From what I could guess it was approximately 2% of our total, I did not receive or ask for the detailed statement. Another issue with the room was the HVAC. The AC unit was in the bedroom, and even with the fan on (from the bedroom to the main area) it didn't move much air. The only way to get air into the entire hotel room was to open the window, bedroom doors and prop open the door to the hallway. We would not chose to stay at this hotel again.