Village Hotel Birmingham Dudley

Modernt och fräscht hotell med alla faciliteter du kan önska dig, så som, restaurang, pub, pool, gym och spa.. Vi trivdes jättebra den natten vi var där. Det enda jag skulle kunna klaga LITE på var att restaurangpersonalen var lite okunniga, exempelvis vad gällde deras vinutbud.. Det var helt enkelt inte den bästa restaurangupplevelsen jag haft. Men kan starkt rekommendera hotellet ändå :)

The toliet and bath though clean was unstable to use..especially the toliet. The toliet looked old.and did not fit in with the rest of the lovely room..we were going to change rooms..especially of the loud noise.

On the Sunday night they had a fault with the fire Alarm. Then in the morning they had no hot water in the rooms.

Could easily be much better if managed well. Staff lack training, my waiter served me with soup but no spoon. Two members of staff, including a manager could not tell me if they accepted American Express. Paying the restaurant bill was far more difficult than it should have been.

Stayed for 3 nights, unfortunately found the Village Hotel to be lacking in cleanliness. Room was average expect better from a club room. Spa area was dirty including sauna and steam room, showers were terrible. Low pressure on the showers and basic shower gel. Had a bad experience Saturday night with being woken at 4am due to rowdy guests and police next door. Reception lady was lovely and offered a free night so cant complain there. Other staff were lacking in service on this occasion also in was not aware that water is only given on first night regardless of the number of nights booked and had to pay 4.20 for 2 small bottles!!