NH Collection Mexico City Reforma

Fantastic location in Zona Rosa with Antiques Arcade just around the corner, and some of Mexico City's best Contemporary Art Spaces. Fantastic Seafood Tacos at Contramar a 10 min walk. And Safe to walk home at night.

Breakfast: Really nice except juice is served outside of restaurant (difficult to undertstand why outside). Outside of the hotel (entrance): Not so gorgeous and need to be improved.

Hotel was clean, lobby was very modern and up to date. Room level halls were ok, carpet unraveling and slightly dirty. Check-in was very slow, only two clerks were working which caused a long line, although they were working as quickly as possible. The hotel computer check-in process seemed very slow and long ( not clerks fault). Checkout - We rejected breakfast but it was included on our check out receipt which took some time and convincing before they would remove the charge. Pool was very nice and clean but freezing cold (March 25th), apparently it's not heated. No one was swimming. We were warned by the other guest not to jump in due to.cold temperature. Employees were friendly.

Hotel is situated in a nice area- close to restaurants and shops...

Had to switch room because the air conditioning didnt work. Staff was not as kind as expected. Breakfast is a mess specially if you are in a hurry. There was a line so long to get some eggs that I had to skip it.