Holiday Inn Express Hotel & Suites Memphis Southwind

CHECK-IN WAS A NIGHTMARE! We drove to Memphis for our niece's wedding. After driving for 6-7 hours, we were unable to check into the room, although we arrived well after the "listed" check-in time of 3:00 pm. When we inquired about the delay, we were told the room was not ready. We waited in the lobby for over an hour along with several other families who couldn't get checked in. We were offered a small bag of potato chips and a small bottle of water for our inconvenience by a different front desk employee who was very nice. When we went back up to the desk to ask how much longer it would take before we could get into our room, we were told they were short staffed. One of the ladies who was not very cordial indicated that the listed check-in time of 3:00 is not the "guaranteed" check-in time. She further stated that it could be anytime after 3:00 pm. I asked if that was the hotel's policy. She said, "Yes, it is!" I couldn't believe it! We have never had any problems checking into any hotel with a long delay like this. Before we stay in another Holiday Inn Express Hotel, I'd like to know whether this is truly the hotel's policy not to uphold their check-in times. After approximately 1 1/2 hours or so, we were finally checked in. A short delay is acceptable, however, this long delay was incomprehensible.

Breakfast was okay, my door had issues closing all the way and trying to open it was kinda hard as well. I feel like there was some false advertising stating you could play video games here but couldn’t since there is no way to switch the tv to HDMI. Other than that it’s very nice

They had no extra blankets. Breakfast was not served until 8 am. They told me at check in breakfast was supposed to be served at 6am. It was not. Very disappointing

Comfortable bed and quiet room. The bathroom had not been thoroughly cleaned (coffee stain on the sink, etc.) and there was no hand soap or lotion provided--only in-shower bottles of shampoo, conditioner, and body wash. The mini-fridge made loud noises and leaked water onto the floor. When I notified the staff, they said it was defrosting. (?) Also, a staff member burned something in the kitchen and set off the smoke alarm at 5:40 am. Not a great stay.

Comfy beds and good breakfast but hotel a bit out dated