Holiday Inn Express Hotel & Suites Memphis Southwind

Tried to cancel and when I called I could never get a response. Ended up not being able to cancel and was charged the night.

They dont have basic essentials in the rest room. Like there was no soap or hand wash available.

Our one night stay was great. The hotel had taken the needed COVID-19 precautions and required mask to be worn when not in your room. The desk staff were nice and friendly. Our room was good and clean for the most part. My kids did discover that the tub hadn’t been cleaned when we arrived, there was hair in the tub from the previous guest. We brought cleaning products with us so I cleaned that out myself before we took our showers for the night. Other than that, our stay was as close to a normal hotel visits we could ask for.

Hotel was pretty convenient, and very clean. Services were down, due to the virus (Juice and a Muffin, in a grab bag, for breakfast) Mask order in effect in lobby and halls. The clerk on Tues, June 30th was Very gentle in requiring a guest to wear a mask, even offering him one for free. I tried to help her in a reassuring way, very calm incident, but he had to be removed by Police. She did an excellent job of being informative, factual and non aggressive in her job of enforcing the rules. Wish I could remember her name...

The lady who was working during Check in was very friendly but it went downhill from there first no pool or bfast which I understand due to COVID 19 but they also never cleaned out room we had to go down each day and get our own towels and They would Not give us any extras.the second night someone partied until 1245 and I had to call the desk more than once. Overall terrible experience

I booked a room for a weekend getaway with my husband. And he was thoroughly impressed. It was very modern and totally comfortable!

Friendly staff, cldan hotel, we had a great stay. Comfortable beds.

I have never had a bad experience at a Holiday Inn Express until my stay on 5/31/2020. I realize the current pandemic has caused us all to adjust, however, the following are unacceptable: 1. As soon as I walked into room 116, it was apparent a smoker had been smoking prior to my visit. 2. I paid extra money for a suite with a KING BED, however, I got a queen bed with not mention of a price adjustment for the amount I paid to upgrade. Not even a mention of sorry for the inconvenience due to some adjustments that had to be made. Not even a mention of my reservation vs what can be provided, NOTHING!!! 3. The house cleaning staff seemed to be hard at work cleaning the rooms, however, the hallway was filthy. Looked as if several days of crumbs from food and trash was all over hallway and the entry to my room. 4. Only breakfast was a two-pack muffin. I knew the food options would be limited but I had to almost to beg to get the muffin, which was somewhere hidden behind the office counter area. No beverages were available at ALL!!! No water, no juice, no single serving to-go, NOTHING. Too bad since I needed to take some medication before departure. I likely never stay at this location in Memphis due to this horrible experience. Very disappointed!!!

it was a nice hotel except the shower water temperature was not hot enough.

Amazing!