6/10
Not a 5-star. Absolutly chaos outside of the hotel, full of people and taxi cars. When we arrived we could not even see where the entrance was. Very crowded. Nobody helped us into the hotel for check-in as there was so many people covering the hotel they barely could see us coming with our bags. Service is cold and poor. Long check-in process, and no welcome drink. No personalized service, butler is of no real use. Just a very hectic, packed out place with three deskes in the main entrance serving as some kind of reception. We did not feel welcome, safe or calm in this hotel. We wished we had chosen another for the money we payed. We will not be staying here again.
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