Residence Inn by Marriott Houston West University

Overall everything was clean and well kept. The breakfast was great and the staff was really friendly and helpful. It's a little older and some repairs could be made but we were comfortable on our 5 night stay and would go back.

Good facility, our family enjoyed it. The 1 bedroom suite is spacious for 4. Kitchen was appreciated. Better wifi speeds and better cable connection would be preferable. Breakfast buffet was very good.

Great experience for anyone needing a home away from home!

Very comfortable and clean

The room was fine, and the hotel is located in a safe area close to eateries, banks, grocery stores, and other shopping places to meet your needs. The issue I encountered was at check-in. The young lady at the counter kept saying she had a problem placing the authorization on my card for incidentals, so she kept swiping my card. I checked my account after I left the hotel only to find 3 authorizations. Two of them were for incidentals and were different amounts, and the third one was the amount they should've charged to their partner, Expedia, for the room because it was prepaid through Hotels.com at a discounted rate. I called the hotel and spoke with another representative who was very helpful and reversed the erroneous charge, but it will take days for all of them to roll off. She apologized and offered to send me a copy of the receipt, which I greatly appreciated. I am about to start traveling a lot more for work, and I like hotels that are convenient with amenities that fit my lifestyle, but I don't want to have to worry about being billed incorrectly every time I visit a hotel. I've never experienced this before and would prefer not to deal with it again.