First thing that happens is a big "punch" in the face of a stinch i recon as mould! Serious, "4 star hotel"?! They havnt checkd the room before? Wasnt any problem of getting a new room but still..Good reception of the first receptionist also but thats pretty much it beside ONE guy driving the shuttle that was more talkative, the other ppl driving the shuttle couldnt so good english which is really bad on a 4 star hotel, beside that i think it was really bad you could only use the pool etc. until 19.00 since everything was really expensive i think guests should be able to use pool etc until 22 or something.
One lady in the reception was REALLY rude one day, stod & waiting to talk/ask about something, she was one the phone & after a while we understod that she was only talking to a friend cause it wasnt a serious tone in the conversation at all..We stod 15 min before we gave up! And when we left we heard her just laughing! And pretty much EVERY time you got the reception they 9 times of 10 NEVER gave even a simple smile! You feelt they was so bother or something, NOT a professional way of behavior when you in a service profession!
One reason i only can think of, is that we wasnt like other guests, "upperclass" that spent to much on the hotels expensive dinners & what not, we could tip as good as they might "expect" you to do on such fancy hotel..Would have give the lowest grade on staff if it wasnt for the first guy & one of he who drive the shuttle, we will definitely go back to Portugal BUT NEVER book that hotel. Even the juice theyd served for breakfast tasted "swimmingpool"/clorid! The scrambled egg they served didnt look good cooked.
If you dont are wealthy i can spend i dont recommend to book, if you dont like rude staff & bad food.
The heater/fan in the room didnt work well at all, couldnt hold 23C beacuse then the "fanintake" would dripp & spill water on the balcony where it was put.
We have 2 of these home & i know they shouldnt have that big problem of holding 23C..It blow cold air on high pressure often, like it was going thru a program to clense or what to i know, i only know it had hard time holding 23C.(often cold in the room)
HARD beds btw! And you book a dubbelroom & only get 2 singel beds put togheter! Pathetic!
You could see on the beds they was waay outdated..
They didnt change cheets until we asked for it, they said they switch every 3 days but we checked & that didnt apply in our room at least..
Look so nice in the picture (guess it always does) but didnt expect this bad, on the picture of dubbelroom it dosnt look you gonna get 2 singel beds..
Only positive, it was near to the beach!
First & last time!