Hotel is clean, easy check in, on-site, free parking. Bed is super comfortable. Bathroom was clean, stocked with shampoo, lotion, conditioner and soap- that’s it. Nice closet.
Customer service- not up to speed. Keurig in room- mine was broken and or faulty. No coffee cups in room, called housekeeping for some and they said come down and pick them up. I was traveling in, last thing I wanted to do was head back to the lobby and get my own cups, which should have been supplied. Then, they were out of the correct sized cups. Made the coffee, cup overflowed, now I have burning hot coffee all of the counter. Dropped it on the way to bathroom on the floor, so not a fun start.
Next day, asked for bigger cups in the morning at the lobby and they went to the kitchen to find some. I told them they should not issue out the smaller ones due to people potentially burning themselves. No concern or apologies.
Faulty toilet. Did not flush well at all. So, they need to check their maintenance.
Bar was great. Picked up a glass of wine at the end of the evening. Bartender is friendly