Ambassador Hotel

- Reasonably central - 4 Star hotel but no in-room kettle to make tea. Inexcusable - Breakfast expensive at 1100 roubles so didn't use it - Old TV's with no HDMI socket - working mini bar fridge - Helpful staff - Questionable security. Some Japanese tourists unlocked my room door with a digital key. How could this happen unless the code system is faulty or the front desk had mistakenly programmed the wrong room number on their card? Front desk sent a fruit basket in apology. - Didn't use pool OK hotel but could be better. Wouldn't stay here again because security is questionable and it was 1km from the central area. Metro station 200 m away

We requested a change of room, the first one being in need of refurbishment and noisy. Following this we were allocated a far superior room and had a delightful stay. The hotel is well positioned for sight seeing and visiting places of interest although the immediate area is a little run down. The a la carte menu is simply excellent with a high standard of food, however the buffet is adequate rather than good. Service in the restaurant, bars and reception was always very good.

It is a nice hotel, with many nice features , but it is a long walk to tourist attractions in St. Petersburg. The room was small, even for European standards, and the air conditioning could not keep the room cool enough to sleep comfortably. The staff at the front desk were great, and the breakfast buffet was outstanding, but three times the 24 hour concierge was no where to be found. I think it was too expensive for the room we were in.

The staff was unresponsive to emails before the trip,and rather stiff at check in. Rooms did not have an electric kettle or mugs which is considered basic amenities in a hotel with these room rents. Breakfast is very expensive at 1100 roubles a person when a sumptuous meal can be had for 3 to 400 roubles just round the corner.

Staff was very unfriendly!!!!