Grand Excelsior Hotel Bur Dubai

Good location, room was spacious. Highly recommended the hotel. local cafe and restaurant near by.

My experience with this hotel was very bad. My friends checked in to the hotel before I arrived and the rooms were not clean. They were so tired that they asked the staff to change the sheets and went to sleep directly and didn'T tell me about it. The next morning they woke up feeling so itchy and couldn't bear it so they told the hotel about it. The staff changed the sheets again and cleaned the rooms but what was done was done. Horrible experience. can't believe this happened to us with Hotels.com

Utter disappointment from the second you arrive. There's no one to attend to the door or help you with your luggage. The interiors seem classy in the pics but the faux wood fails to impress. Most of the switch boards in our room weren't working and there were no towels in the bathroom. You can surely do better in this city, this hotel is best avoided.

Great location, great staff. All very good.

The service at this hotel is awesome. They do need some upgrades in the rooms. Overall it’s a 3 1/2 star hotel with 10 star service.