We recently stayed at Royalton Splash Riviera Cancun with a group of 9 people (including 3 kids), and unfortunately our experience was very disappointing overall.
The biggest issue was the food quality and illness. The buffet food was very poor and, during our stay, 7 out of 9 people in our group got sick, including all three kids. That alone really impacted our vacation. The à-la-carte restaurants were somewhat better than the buffet, but still not enough to make up for the overall food experience.
The lines everywhere were extremely long. At the pool bars, we often waited a very long time just to get drinks. Getting snacks like burgers by the pool sometimes took close to an hour. The coffee shop also had long lineups every single day, which made grabbing a quick coffee frustrating.
Another major downside was the pools were never heated. The water was freezing cold the entire stay, and because of that we only used the pool once. For a resort that’s supposed to be very family-friendly and water-focused, that was a big letdown.
Be aware that the resort is very isolated. It’s basically in the middle of nowhere with only two other resorts nearby. If you want to leave the resort, your only real option is a taxi, and it costs about $80 USD each way for 2–4 people.
We also had a poor experience with the Expedia representative at the resort. They were not helpful and we didn’t feel like we received any benefit at all from booking through Expedia.
Overall, very bad experience!