Red Lion Inn and Suites Brooklyn

When we got to the hotel, we were told that it was used as a shelter. However they paid for cabride to a neighbouring hotel: Holiday Inn, which suited us just fine. It was closer to commerce and transport. So I can't say anything about the Red Lion, but I'm happy they relocated us, because I didn't really like the neighbourhood.

OK location, but great setting, staff, breakfast plus it was the cheapest...

I was told to go to a different hotel two blocks away. No advance notice about the hotel I booked being not able to accommodate my stay. Very strange without any real explaination on why it happened. The hotel I was directed to was even less helpful.

TERRIBLE!!!!!!! DO NOT STAY HERE! We had booked our double room MONTHS in advance, but when we arrived they were “overbooked”. There wasn’t a single manager on site, the woman at the front desk had only been working there for a week, and she had no idea how to fix the problem. She kept calling her boss on her cell phone to try and get the situation resolved, but the manager wasn’t helpful and refused to speak with us or come in to work to remedy the situation. We asked if there were ANY rooms available, and the desk stated that they were actually NEGATIVE a room, and that one of the rooms was out of order. They called the Holiday Inn Express to see if they could send us to them, and then told us that WE would have to order AND PAY FOR a taxi to another hotel! We asked for a refund, as we WEREN’T going to be staying in the hotel because they had overbooked our room, and the hotel refused. They stated that if we wanted a refund we would have to accept a SINGLE BED room, that they were pretty sure hadn’t been cleaned, and that if we took the dirty room we would only get a 25% refund OF THE FIRST NIGHT! Once the Holiday Inn Express called back, The Red Lion receptionist paid a cab driver OUT OF HER OWN POCKET, because the hotel refused to cover our relocation, to get us to the other hotel.... Where we were put in the very last room they had open, with a door that WOULDN’T LATCH CORRECTLY. Not only was our reservation not honored, our safety was put at risk. Disgusted.

I booked 1 first floor room for my sister, husband & myself (avg $225/night x 4 nights), and 2 additional sixth floor rooms for our four sons and 2 of their wives (avg $209/night x 2 nights) to attend our father/grandfather’s wake/funeral. While the rooms are small, but mostly clean, the breakfast selections decent, and (most) staff are great, the location is horrible - filthy, noisy, and dangerous. The door & window in our room were irreparably ajar at the top corner, the only elevator was out of order for over 12 hours one day & again for a little while the next day. The only ATM machine was out of order both times my sister tried to use it. What appeared to be non-guests are allowed to sit out front and roam the inside (especially stairwell), and are constantly being escorted out, arguing and fighting out front. Guests cannot sit out front to smoke without being asked for cigarettes. My oldest son rode down in the elevator with a man blatantly conducting a drug deal via telephone, and my youngest son was approached twice by a man telling him what drugs he was selling. On our last night there we were informed by a reliable source that the hotel is occupied by recently-released, homeless convicts. NEVER AGAIN!