Extended Stay America-Portland-Beaverton/Hillsboro-Eider Ct

Enkelt och bra hotell

Horrible staff police are always at the property

My mom always loves staying here. When she comes to visit, we put her up at the Extended Stay in Beaverton.

The lady who checked us in was wonderful, I appreciated her. I wanted to ask for a late check out, so I went to the front desk. The employee whose name is Darcy, made my life last night a nightmare. She had claimed I did not have my room anymore, that all my stuff was gone. She also continued to make this my fault every chance she could. She said I needed to remember each employees name and shamed me for it. These employees did not have name tags. She told me she forgot hers at home. I provided this person with my confirmation number, home address, and drivers license. She could still not find my reservation anywhere. Darcy kept us down in the lobby until I told my girlfriend who was staying with me for the evening to go and check to see if our stuff was really gone. Thank goodness it was all still there. No apology or explanation was ever given to me. As someone who is supposed to be a guest at a hotel, I certainly did not feel like one. No compensation was extended for making me feel embarrassed, uncomfortable or for making it my fault. It is clear this establishment falls short of training their employees on proper customer service and their job. I know I would never treat a guest this way and the customer service experience has turned me away from ever using this chain of hotels. I do recommend staying at the Holiday Inn chains. I travel frequently for work and this is the only negative review I have ever left. Five hundred dollars later, not rested and not satisfied.

Dirty room, 2 night stay didn’t include housekeepinf. Kitchenette with no silverware, plates, or bowls. Thin walls. Probably good for tailgate events.