Crowne Plaza Chicago West Loop

Construction around the front of the hotel made it a tad difficult to find. But after a quick phone call to the hotel and some direction everything worked out. Nice place and I’d stay there again.

Location was great for what we were doing (Navy Pier, Cubs game). Room was nice and clean. However, no refrigerator, which would have been nice. And, no onsite parking - wasn't aware of this when I booked the hotel. Had to use valet, which was fine except they charged us $49/day. If you aren't going to offer your guests onsite parking, it should at least be free!

The location of the hotel was good The hotel room was not so good, the shower had hair all over it and the bed sheets were not changed from the previous guest. The next day the sheets were not changed again. I said something to the guy at the desk and he said I will talk to the head service guy about it. Got back to the hotel room at 12:45am and the sheets still weren’t changed. I went back downstairs and said something again and the lady had sheets sent up to my room. So not only were they not changed in at least 2 days and I to change them myself at 1am. Also there is no refrigerator I will not be returning or recommending this hotel.

When I arrived, the bed was unmade and the blankets were on the floor. Was there for 1 night for a friends engagement party and when I returned to the hotel late at night and tired, my key didn't work anymore and I had to go back down to the front desk to get it reactivated.

The room service was rough, we had to call for toilet paper each night bc they didn't put one in there for us. We booked a double, but they ran out so they gave us a king with a pull out couch. there was never really anyone at the front desk. never was given coupons for free breakfast. it worked because we went to lolla and it was close, and convenient but not worth the price.