Staybridge Suites Calgary Airport

Excellent airport pickup very late at night, welcome reception, excellent breakfast and amazingly comfortable bed with pillow selection. A fantastic, quiet, much-needed rest after a long day of travel.

Great staff great hotel

For our first ever visit to Calgary, the 5 night stay was disappointing for 2 reasons. We had to get at least 12 new room keys as the lock mechanism continuously broke down, not just for us but many guests. It was quite cold during this week and many areas of the hotel were colder than expected, including our suite, unless the heat was set 24 degrees or higher. We found windows are old and drafty and certainly not energy efficient. Pool area was extremely cold and eventually was shut down, apparently due to ventilation issue that was not going to be fixed. I booked this hotel because of the suites offered and that a pool was available for the children. The management did not offer any compensation for the inconveniences other than a standard apology letter. On the better side, the buffet breakfast was wonderful and contained a healthy variety of food options. The location was excellent as it was close to our grandchild living in Calgary and easy access to major roadways.

I’m not sure who is to blame for this but I booked 2 nights, for some reason it booked separately on the hotel computer. I thought I had it sorted out on check in and was told it was fine I would stay in the same room. Which umm ya I booked 2 nights so that’s how that should work. But the next day I received a phone call from the hotel asking why I didn’t check out. I paid for 2 nights! On one transaction! And had explained it the night before! Super annoying. The ended up saying ok and leaving my stuff in the room. I just don’t think this should have happened. I also had to get my key card fixed on my return for the second night. Minor inconvenience maybe but very avoidable. Also the hot tub was scalding hot! I wish I had a thermometer so I could’ve seen the actual temperature but I put my toes in and screamed, they stayed red for quite a while. Luckily my kids weren’t with me because that would’ve been incredibly dangerous.

The front desk was friendly and helpful, the room was clean, good breakfast.