Holiday Inn Ashford North A20

Not up to our usual expectations from Holiday Inn. Poor reception, incorrect room had to request change to room, which was found to be in need of refurbishment. Reception staff were indifferent and off-hand when room allocated was unsuitable disabled fitout type with broken lights and cupboards. Replacement Room then given was near ventilation plant with constant humm. Room was not good with stained carpets, dirty glasses, plaster and wall paper peeling, windows wouldn't fully seal shut, iron filthy and unuseable, hair dryer broken (had been overheated), Loo seated chipped, cistern took 14 minutes to fill with ridiculous water hammer in whole room. Bed had mattress topper which was undersized so created ridges down sides of bed forming standard double only width as useable, despite advertised as kingsize. Evening meal offer was in adjacent restuarant, with only us in the place, embarassing with limited choice. Breakfast food Saturday morning dried out having been standing (coffee was excellent cafetiere), on Sunday they ran out of various foods at 9:45am with service until 10:30! (coffee was mass produced in hot jug) with the Staff obviously overrun by demand for a full hotel at breakfast which is included?

Perfectly adequate for our purpose - very short stay on way to Dover. Bedroom fine. Bathroom dated. Good size car park.

Spot on

Nice enough for overnight stay. Decoration a bit tired. We arrived late room service menu was good

Hotel easily accessible from the motorway, ideal stop over for train or ferry. Large spacious room with comfortable beds and excellent facilities. Could of been cleaner in the bathroom with some evidence of ‘quick cleaning’ but overall for the price, location and brand was excellent value for money.