Vitosha Park Hotel

Hotellet ligger avsides i ett något öde område. Få människor i rörelse, bredvid en liten park med hemlösa hundar. Wi-fi fungerade ganska bra i receptionsområdet men inte så bra på rummet. Rummen var enkla med en utsliten säng och lite solkiga möbler och en tveksamt ren heltäckningsmatta. Det blev kallt i rummet på natten, tunna täcken. Frukosten var bra men om man inte kom tidigt var maten slut. Det fanns en restaurang på hotellet men flera rätterna på menyn gick inte att beställa. Det fanns en bar i receptionsområdet, men det var kallt att sitta där ( vi var där i början av februari)

Jättebra, när till mycket, taxi i 7 min för närmsta köpcenter

Probably the worst stay I've ever had in a hotel. When I arrived after several hours of driving, the people at reception could not check me in because the system was down. There were already other guests waiting for some hours. I headed to the restaurant for dinner while the problem was solved and they said they could not take my order because of the same problem -even when I was willing to pay with cash- after complaining to the manager they finally did (food was not great either). After a couple of hours I was finally able to check in. It took them several minutes to give me the key due to water falling from the ceiling into the card machine and all over the reception desk (yep, the sight was worth a picture). When I got to the room, it was not the type I had booked, so I had to go down go through the whole saga again while there were still more rain at inside than outside. The room was ok except for the bathtub which leaked flooding the room. At check out it ages again to do the process and at the end she said that I was all set up without asking for my credit card. I double checked with her and she said it was ok. I thought they had automatically billed it against the booking, so I left. I realized I had left my charger at the room so I returned to reception. The lady received me as if I was a burglar accusing me of leaving without paying, making me feel very uncomfortable. If I had intended not to pay I would have not returned for my charger, duh! Awful in all aspects

The hotel was clean and staff very friendly and helpful

Location is well out of the city, in the student area, the only negative for me. Hotel was nice and the staf were great