Novotel Ha Long Bay

Spacious and clean. Staff were very friendly and buffet was excellent. Plenty of variety and lots of refills. We got mountain views from both rooms which was an added bonus. Only let down is location, there are restaurants in walkable distance but very quiet at night. There was a light show visible from our room but a bit odd as not many tourists around to enjoy the view.

This is my 2nd trip to Halong Bay. I’m amaze by the warm hospitality provided by your employees. Check in staff was very courteous despite after long hour of work. My special thanks to your staff Ms Dep (not sure whether I spell correctly) Very helpful and service level and being attentive. Thank you Novotel Halong Bay and keep up the good work.

Expensive upscale hotel, so based on expectations for such a place it is average.

the hotel is in prime location, but also charges that way. yet, it is very dated, and the bed is about the worst ever. it is too springy to sleep comfortably in. and, there are too many kids running around after swimming, in the lobby, in the elevators...

Very good. Very friendly staff. Bich at check in counter was impeccable. Gave us a free upgrade to suite too because the hotel was overbooked.