Enjoy Coquimbo

Check-in and check-out process is quite slow because there is only 1 staff member to process all people. The bed is really comfortable and you get beautiful views but no chairs on the balconies which is a shame. Overall, renovation or better maintenance of the rooms is needed. Breakfast is just average and service is none existing. Not good and customer oriented service for a hotel which claims 5 stars. The cleanliness of the rooms could be better. It's still a good hotel but wouldn't stay more than 1 or 2 nights.

Stayed here on the Santiago leg of our honeymoon. The hotel itself is very classy with excellent service, however it is not stuffy. The staff were all pretty young around our age in the thirties. Not to be an ignorant tourist but I really appreciated that they spoke enough English to help us without the need for me to bust out google translate. The room is clean, bed is plush and comfy. Bathroom is not large but definitely beautiful and it's a weird comment but the plumbing was good enough that I didn't smell anything. The last five star hotel we stayed at in La Serena smelled a bit... Their restaurant downstairs is AMAZING as is their breakfast buffet. They have an indoor/outdoor bar at the top level with live music on Tuesdays and a very inviting lounge in the lobby full of sofas, books and a bartender. I would definitely recommend this hotel. Btw free minibar is unlimited water bottles and Coca Cola although I was expecting chips and cookies for my pregnant tummy... :)

Not clean the carpet. There was a lot problems with the elevators. One in Maintenance the other with serious problem and just one available. The Parking is a big problems too. Nice nice view bad the quality so bad

Amazing view from my room , will do it again when I come back

Good desk staff, nice room nice view