Hotel Ambre

The customer service absolutely disgusting. The person named Olivier who was working at the time of check in at the reception treated us really badly and called police on us.When i booked the hotel,it was stated on the confirmation letter that we have free parking,nothing was said that reservation needed.when we arrived at the hotel,person named above was extremely rude and wouldnt even offer us alternative option to park our car.We asked for hotel manager and he said i am in charge here.After an hour of arguing and waiting for police,eventually a collegue arrived and let us park our car in the garage under the hotel.We waisted so much time and it costed us so much stress and money,as we had tickets booked and we lost it all.Also havent received any apology from this person named Olivier,who was extremely rude and made us feel unwelcomed .Our children were tired after 6 hours of driving from London and waiting in a car for another hour until his colleague solved the situation. I hope no one else will have to go through this horrible experience and stress.

Excellent location, let down by the condition of the equipment and maintenance levels. Soap dispensers missing, an old tv with a remote only working a few functions, one of the two bed lamps not working, only one hand towel for two guests ...

The manager was amazing! The most helpful person! Our safe locked and would not open. He went out of his way to open it!! The guy on reception was nice but it was his way or no way!

The room was spacious and generally clean. The only problem is the layout of the rooms as ours was connected to another room. There was just a door separating our room and the connecting room. I could actually see if the light of the connecting room was on or not and could hear clearly everything as well. Definitely not an idea place for staying.

the stay was comfortable and staff were very helpful