Bohemia Apartments Prague Old Town

Overall this was a great little apartment with a perfect location! Stove top was broken -which they had told us about And we didn’t cook at home anyway. Kitchen could have used cloths and towels and we couldn’t figure out how to turn on the ac-so directions would have been great

I was very disappointed to find out, that I have to pick up key in complete different address!!! Tiny little office in very big building. Also the place did not have ac, like wow.

The apartment was well set up. Had everything including kitchen and clothes washer. It was right across the street from the river and only a few minutes walk from St. Charles bridge. Public transportation was only a few minutes in either direction. The only issue was noise and smoke from the courtyard below the apartment which was the smoking area for the pub/restaurant downstairs (this my only reason for not giving it a 5). I stuffed some dirty clothes in between shutters and opened other windows. ( this helped but it was winter so I didn't leave windows open long) The office for check in was a little difficult to find, it's in an office building several blocks away and you need to go to 4th floor and ring buzzer. The people were very friendly and helpful. Made several suggestions for restaurants and things to do, even arranged airport shuttle for me. Overall it was a good spot

This company charged a price of £82 per night. I only booked the hotel for one night which was fine. However, on the website at the time, there was no mention of an extra 20 euro charge at check in past 9pm. The check in policy on the website stated "check in, from 3pm to midnight". The woman who called me after the booking was made told me there would be an extra 20 euro charge because of the time of check in. I told her this wasn't stated on the hotels.com page so I would either 1. Not be paying this charge or 2. They can cancel my booking. Upon arriving to the apartment, she let us in and showed us round. She then asked again for the 20 euros which I stated I would not be paying as there was no mention of this on the hotels policies on hotels.com at the time. The woman accepted this and left. I then found out that I had been charged the 20 euros and called hotels.com to let them know this. Luckily, I kept screenshots of the hotels.com booking at the time it was made, otherwise the hotel would have gotten away with this. They refused to respond to the email I sent to them which included evidence that the 20 euro policy was not shown on the hotels.com page. Instead, they went on to edit their policy directly after I had sent the email and then included the 20 euro extra charge and CHANGED the WHOLE check in page. All without responding to my email. Hotels.com later apologized for this inconvenience and resolved this but there was no response from the hotel.

customer service ZERO! NO AC in apt witj 35C temps was a torture. asked for a fan, wasn't provided with one, the apt manager insisted there was one in the apt and never brought one! I was in apt 1, bedroom was by the entrance to building therefore could not leave window open coz everyone could look in. curtains were not up although rod was there! so I had to suffer with Windows closed with 35C temperatures. wanted to shower and water was ice cold. although i was hot the water was simply too cold to shower. location however was excellent, approximately 150 meters to Charles bridge right in the river front. one other thing for gyestsbto kniw when u book this apt is that there is not an office on site andyou have to go to another location to pick up the keys and check in. very inconvenient after a long flight! They cam check u in on site if u pay €15! What a rip off! All in all, a nightmare of a stay for 2 nights which ruined my visit to beautiful Prague! I wrote the hotel several times but didn't get a response. on day 2, the maintenance person Boris came and made a note that there wasn't a fan and no curtains but management never bothered to compensate for the failure in service! that's the reason I give this hotel 0 stars for service. the utter disregard for guests comfort!