Golden Tram 242 Lisbonne Hostel - Lissabon

Its a decent hostel close to many shops and eating places, but the overall vibe in the hostel is not the best, the staff can be very rude and difficult to deal with. They made me change my bed 3 times during my 10 days stay and told me the rooms are full then when went back to my old rooms to see if it really was it was not even anyone there , they just wanted me to move so they dont have to clean the room because i was the only one in there. But why lie and tell me its coming a big group of people ? Also one night I'm sitting and eating and talking on the phone in the dining area when one of the managers come put on both Tvs on very loud that i had to start shouting to hear my self talk , so i asked him very gently if its ok for him to turn it down , he shout at me very aggressively YOU ARE NOT THE ONLY PERSON HERE < The other people like to listen to music, when it was maybe two three other people and no1 even said anything they just looked at him... sorry but this was a big deal breaker for me to be rude to someone who have been loyal to them

The beds are super nice, I like the privacy. The location is perfect. But the service was quite bad. The check in is at 13.00, but I didn't get my room until 17, like many many others. A lot of bags and people just waiting in the lounge for the room to be cleened. And there wasn't like "oh, we do it as soon as posible" - one guy said he didn't want to stay there anymore since he had been waiting for 3 hours for the room, and the receptionist yelled at him back "You don't have to stay here, but you will not get your money back!!" and the guy was like "But I have been waiting for hours, it says the check in is at 13!" and he yelled again "We have 70 beds!! There is no way we can do all of them until 13!! We start cleaning them at 13!! You will not find any hotel or hostel in the world were the room is done that time!"... It was really bad. I was also a little bit enoyed. Also, because breakfast is at 8 (no info on the web about it), and I had to leave 7.30 to catch my flight. I asked if it's possible to grab something before, and they said "NO! If we do that for you we have to do it for anyone, and that's nothing we can do!" ok...... But as saids, beds are really great, and location good, but the rest....

Jag gillade verkligen Golden Tram! Superbra läge, mitt emot santa justa hissen, nära Rossio torg och station och allt annat! Bra, tryggt område. Supertrevliga ägare och personal. Bra grej med gardiner för varje säng. God frukost för 2€. Kan inte klaga på något alls! Jag var där under lågsäsong (januari) så jag var i stort sett ensam i rummet och träffade knappt någon annan vilket är positivt eller negativt beroende på hur du är :) Skulle gärna bo här igen!

Nice staff, the dorms are in good condition. You get a lot for the money.

I felt like the images were not representative of the actual hostel. The floors and bathrooms were very dirty. The beds were very uncomfortable and there was NO air conditioning in the room. I requested it being turned on, but maybe it was broken. Regardless, the location was perfect. It's right near the center and perfectly located for anything downtown. The woman working in the kitchen and the cleaning girl were very friendly.