DoubleTree by Hilton Jakarta - Diponegoro

Very clean and comfortable hotel. Great service staff. The restaurant serve very nice food at decent prices.

I stayed in total 4 different room so far. None of the aircon will get near to say 23 degree despite setting the display to 16, and the fan speed to high. The beddings and pillow are materials that retain body heat and hence it is very uncomfortable. When I complained, I was upgraded to a suite and that aircon works. This hotel only has 2 elevator serving all the floors. In the morning hours, it is always a frustrating wait at the elevator.

Great hotel with excellent service. The staff there was extremely helpful and service orientated. My only gripe, though no fault of staff, is the missing WiFi. Honestly, charging for WiFi should be considered draconian in this day and age. That aside, it was a great stay.

Well it has only hilton type property.Room ac is in very bad shape.It is so hot in day time that you have to leave the room and make your way somewhere else.

What can say! What an experience in service! I think there are a many hotels (including other branches of the Hilton group of hotels) that can really learn a few things from the staff at Double Tree By Hilton, Jakarta. I have traveled to many places and stayed in varied types accommodations and have never experienced the level of attentiveness displayed by the staff. It would be difficult to single out any one member of staff for praise. However, I must mention Iqbal, who organized our change in room. And Shendy in the restaurant who had the most courteous mannerism. However, as with all my reviews, there are room for improvement and things other travelers may want to consider. A) The outdoor pool had a lingering smell from the drains. Which made the experience of swimming in the pool a little unpleasant. B) We requested a change in room as the bathroom in the room was separated by a glass panel which left little to the imagination from someone looking in from the room. We had an 8 year old with us, hence the request to change rooms. We stayed in various places in Indonesia during out summer vacation this year, and the food at the Double Tree Hilton Jakarta was the best – for range, quality and service.