The room was huge, wish we had planned to stay 2 nights instead of 1. Our issue was early check in was requested by phone at 11:30, and in person at 12:30. No record of the phone request. We were able to use the pool but were not given a key, so a hassle to get to restroom, car, etc.
Had to leave at 3:30 for a balloon ride, room was ready at 3:45; only 15 minutes early. We didn't get back until 10:30. Only in the room from 10:30 until 7:30 when we had to leave for airport. Felt like the "VIP"s were highly prioritized over us.