6/10 Bra
30 april 2022
I like the property but there is a level of unprofessionalism when it comes to some of the staff. I usually book my room for a week at a time and then extend it later. They somehow cant figure out that the same person has extended reservation again.
I had a reservation that was coming to end so i made another reservation for two more nights. I had a staff member rudely knocking my doors repeatedly on the day that my original reservation was ending despite having do not disturb sign on.
I was woken up by this rude member knocking on the door. I opened the door and he rudely says that i am suppose to be checking out but i did not check out. He made my feel like I was staying at their property despite paying. I told him that i have extended the reservation and said sorry and left.
It is so ridiculous that a hotel such as Hyatt cannot figure out that the person with the same name and address has extended their reservation. In the future i will go and tell them that i have made another reservation so they don't rudely coming knocking at the door. I am one of the property’s most loyal customers.
On the positive side, we I would like to commend Sajal and I believe is the manager at dining section. He listened to all my concerns and made the stay truly enjoyable.
TALWINDER, 5 nätters resa
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