Hotel de Charme Laveno

The hotel contacted me prior to arrival regarding parking & dinner reservation which is anticipating their customers needs & excellent service. On arrival we received prompt efficient & welcoming service. The hotel is very clean & comfortable & convenient for access around the entire lake. Our stay would have been improved if the pool area had a direct line to bar/restaurant & there are aspects of the breakfast which could be improved. I would certainly recommend a stay at this hotel.

Hotel was in an ideal setting with access to the boat/ferry service and hence the lake. The town is nice with a couple outstanding restaurants. Highly recommended hotel on Lake Maggiore.

Hotel is lovely but...booked hotel because it said A/C. Get to room, no A/C because master switch has not been activated. Having paid for a room with a view, the sun was beaming in. Had to leave hotel and find a restaurant in the town to get the lake breeze. Enjoyed the quaint town and easy walking around. When we returned in the late evening we were offered an upgrade. Very nice gesture we accepted but it was still hard to sleep even with the doors open. Parking up the hill with no valet service or bellman. Friendly staff. For the price I would find another place on the lake next time.

The hotel notes that "Construction is underway at a neighbouring building and there may be noise disturbance from the construction work." This is an understatement. It's surrounded by building work, with workmen directly overlooking the infinity pool, literally feet away, and constant drilling, banging and crane noise right next to the outdoor dining area. This spoilt our whole stay there. I pointed this out to the manager and showed him a video of our breakfast, during which my wife and I could barely hear each other above the noise of the building site next door, and was told "that only happens for a few minutes each day", and "anyone can take a video of a particularly bad moment and claim it happens through the day." We stayed there for three days, and the noise was constant. I am extremely unhappy with this, and have complained officially to the Hotel management.

Stunning hotel in stunning location. This was a perfect place for a short break, surrounding area is beautiful and so quiet even in mid June. Hotel is in a great location, they have garaged parking. Modern interior in old building, it works! Bedrooms spacious, so clean with huge comfy beds and wet room. Lovely infinity swimming pool and pool area plus good steam rooms and inside relaxation. Service was impeccable, nothing was too much trouble and everything done with a smile. Great breakfasts. Ate in hotel one night and food was delicious. All in all 11/10 - we loved it.