When we arrived they couldn't find out reservation. Kept saying hotels hadn't told them we had booked. Finally after numerous phone calls someone turned up and found us. The room looks nothing like the photos. Room dirty. Bedding had what I can describe as grease, as someone had been eating on the bed. The air con had a white noise which drove me to disappear. When we left we asked for a taxi, to which the response no, we don't phone, find one yourself. On a high note the Porter was lovely and showed us everything in our room and was more than willing to get us anything.