Lake Geneva Hotel

KAnonläge vid sjön

Kändes som ett nästan nybyggt hotell, fräscht och rent med trevlig personal. Perfekt boende om man inte vill bo mitt i Geneve, bara 150-200 meter till järnvägsstationen, tåget tog 15 minuter in till Geneve.

Excellent access to train station

Having stayed at this hotel a few times, this was my least enjoyable. I was given a twin room with two small single beds, despite requesting a double and the room was really hot with no option to adjust the temperature with reception telling me to 'open a window' or they could send up a fan. The scrambled egg at breakfast was empty for ages despite asking for it to be replaced twice and what was left was congealed at the sides. Finally, on check-out, the credit card machine said 'refused' on the first transaction so my card was put through again. Ended up being charged twice for the same transaction and, despite a promise by the receptionist to reconcile the transactions and refund the double charge this was not done. Emails to the hotel after the stay resulted in them asking me to prove I'd been charged twice by sending a credit card bill, something that contains a lot of confidential info and therefore a totally unreasonable request, without them just investigating and resolving themselves. There was also no apology for the inconvenience caused. All in all a poor experience and a level of customer service that is not what you'd expect from a hotel of this standard.

The hotel is quite new, modern, clean and with simple design, yet very comfortable. Best thing of the hotel is by the lake side, i stayed in lake view room which gives you very pleasant view. However, i was put on the first floor with partial view blocked by trees, anyways, still looks fine. The restaurant provides excellent Lunch Special at very reasonable pricing. Quality of food is impeccable, better than many four stars hotel. Services in restaurant is also superb, together with the stunning lake view, it makes you feel like dining in five star hotel. The location Versoix is close to Geneva center, you can take train or shuttle provided by hotel at designated hours. Coop supermarket is next to hotel which gives you extra convenience. The area seems to be a local residential area, so dont expect much from the neighbourhood for sightseeing. All in all, it was a very pleasant stay with tge hotel.