The Bell Hotel

Not really comfortable due to some electrical concern... but personel especially manager had done better.

Staycation

We have stayed at this hotel several times before and were quite satisfied with it. It recently changed ownership and maybe it is now a "work in progress", but it has gone way downhill. The staff are sullen, indifferent and surly. Instead of being escorted to our room we were given a key card and pointed towards the elevator. We had to make an immediate room change since we had booked a deluxe/superior room v. a standard room. The room that we ended up in could have used another cleaning job, maybe two. The wardrobe (movable closet) showed OBVIOUS termite damage. Their were piles of sawdust inside. The refrigerator was housed in the wardrobe and never got cold enough during a 2 day stay to "put a chill" on a can of Sprite. Probably the worst was the aircon unit. It looked liked it had been dropped from the top of the building and then was reinstalled. All day/night for the duration of our stay it would stop/start on its own accord, make LOUD grinding noises or just hum weirdly. I spoke with a staff person and his response was, "Maybe it needs fixed, Sir". Zero customer service. They do offer a buffet breakfast with an egg station... We both got stomach trouble within 2 hours of consuming the eggs - AND we live here, so are used to the "bugs". Overall cleanliness is lacking. Great location though as across the street is a decent seafood restaurant and next to it a Mini Mart. Used to be a nice, mid-priced hotel. Now I'd say avoid it and go somewhere else.

Need a better blanket or comforter on the bed. Nice pillows! Bed is old but comfortable enough. Refrigerator didn't work. Free breakfast buffet was OK... but cold! Nice front parking with 24/7 guard. Shower head needs replacing. Nice hot water!

We enjoyed our stay in the Philippines. The staff were friendly and kind. We didn't have anybody change our towels out or empty trash from the room, though.